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Salesforce Certified Slack Administrator Sample Questions:

1. You're an IT Manager and Slack Workspace Owner leading a team on the Business+ plan.
Your security team requests a governance process for app installations and approvals, including audit tracking and rationale collection.
What is the best approach that uses native functionality to address the security team's request?

A) Create a public channel called #triage-apps. Implement a Workflow Builder workflow with a form that asks end users to submit their app request name and a rationale. App Managers can then review and approve or deny the app from the App Directory.
B) Preapprove the most common tools that workspace members would need, and provide the security team with this list. Restrict apps that are not currently approved for use.
C) Turn on app approval within the Manage Apps dashboard, and require end users to provide a comment for each installation request in the App Directory. Add the members of your team to the list of App Managers, and send all approval requests to a public #plz-apps channel.
D) Turn on app approval within the Manage Apps dashboard. Limit app approval to Workspace Owners only using Slackbot, and let the security team know when new apps are approved in the #team-security channel.

2. Your company wants to add outside consultants onto a project in Slack.
They are not allowed to set up their own Slack workspace, and your company is security-focused.
What is your best course of action?

A) Invite the consultants as Multi-Channel Guests, and create a private channel for the consultants and the project team.
B) Create a new channel for the project, and add the consultants to the project channel as Single-Channel Guests.
C) Create a new workspace for external collaboration, and add the consultants as members.
D) Add the consultants to the project channel as Multi-Channel Guests with a six-month expiration date.

3. You're an Org Owner hoping to help your admins implement an automated approval process for app and integration requests.
What is the best approach to take?

A) * Create a list of trusted members for app and integration approvals.
* Enable custom approval status notifications to approvers.
* Create rules at both the Enterprise Grid and workspace level.
B) * Create rules to approve apps and integrations based on their licensing cost.
* Enable custom approval status notifications to requesters.
* Create rules at the workspace level.
C) * Create an ordered list of conditional rules for app and integration approvals.
* Enable custom approval status notifications to requesters.
* Create rules at both the Enterprise Grid and workspace level.

4. As a Workspace Owner on the Slack Business+ plan, you need to set message retention policies for your workspace. You'd like to keep important information in Slack so that employees can search for it, but there are a few channels with messages that you don't need to save for more than one month.
How should you set up your data retention policies?
(Select the best answer.)

A) Set the retention policy for private channels to keep everything, and set the retention policy for public channels to one month.
B) Set your global message retention policies for one month, and adjust retention settings for important channels to keep everything.
C) Set the retention policy for public channels to keep all messages, and allow members to determine how long they'd like to keep messages in private channels.
D) Keep the default retention settings, but set a message retention policy of one month for channels with less important information.

5. You're an Org Admin who is tasked with auditing all guest accounts in your company's Slack Enterprise Grid organization. The organization consists of two workspaces.
What is the most efficient way for you to gather this information?
(Select the best answer.)

A) Gather the data from the Manage Members section of each workspace's administration dashboard.
B) Export the data from the Members section of the org analytics dashboard.
C) Open a ticket with Slack's Customer Experience team to see which guest accounts are active.
D) Export the data using the Export Data tab in the org administration dashboard.

Solutions: