Study with Slack-Con-201 Actual Test Questions
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Last Updated: Oct 23, 2026
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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design for Slack | - Integration design with Salesforce ecosystem - Workspace architecture and design principles - Channel strategy and governance model | |
| Topic 2: Slack Administration and Governance | - Workspace configuration and settings - User lifecycle management - Security and compliance controls | |
| Topic 3: Delivery and Migration | 17% | - Role definition across Slack, partner, and client teams - End-to-end migration planning and execution - Slack delivery best practices |
| Topic 4: Change Management and Adoption | - Training and enablement planning - User adoption strategies - Communication and rollout planning |
Salesforce Certified Slack Consultant Sample Questions:
Which discovery question will best help you understand your client's security concerns and guidelines?
- A. What user support model does your organization use today to answer IT and Slack-related questions?
- B. Which internal teams collaborate most frequently in your current organization?
- C. Are there groups within the organization that need more restrictive permissions or access than a typical employee?
- D. Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
Correct Answer: C 🗳️
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Your client wants to add an additional layer of security for their data in Slack. They enquired about Slack's Enterprise Key Management (EKM) product.
What guidance can you provide on how to proceed with enabling EKM?
- A. EKM is a free product that you can add-on as necessary. Only Org Owner has the ability to enable EKM.
- B. EKM is included with the purchase of Slack security tools and can be enabled by the Org Owner.
- C. EKM is an add-on product that needs to be purchased and then configured with support from Slack.
Correct Answer: C 🗳️
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You are in a discovery session with a new client.
Which future deliverable will be most impacted by what you learn about your client's existing support model?
- A. Key Messaging
- B. Grid Design Workshop
- C. Governance Session
- D. Channel Strategy Session
Correct Answer: C 🗳️
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You are working with your client to design and tailor curriculum for their upcoming Admin Essentials training. In order to ensure that the training adequately prepares Admins to support users across the company, you want to confirm which permissions are enabled for Workspace Owners and Admins.
Which two project deliverables should you review to find this information?
- A. Roles and responsibilities matrix
- B. Grid Orientation curriculum
- C. Policies & settings documentation
- D. Statement of work (SOW)
- E. Communications plan
Correct Answer: A,C 🗳️
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During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.
Which recommendation should be included in your client's Communication Plan to meet these needs?
- A. Identify one stakeholder to facilitate general communications, as well as others to carry out department- specific communications.
- B. Designate a department Slack channel dedicated to Slack announcements for each department at the organization.
- C. Create both custom emojis and workflows that can be used to gauge employee sentiment and feedback.
- D. Do not allow threading in any announcement channels.
Correct Answer: A 🗳️
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