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HP Selling HP Printing and Computing Services Sample Questions:

1. How do services help customers?

A) Services help employees be more productive and increase their value to the business.
B) Services help customers maintain communications and trade with their customers and suppliers.
C) Services help customers configure business email on their cellular phones.
D) Services help customers achieve their everyday business targets.

2. Which service protects mobile workers in many parts of the world?

A) Mobility
B) Accidental Travel Protection
C) Defective Media Retention
D) Travel

3. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
B) Partners selling HP hardware will be able to deliver their own branded services.
C) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware.
D) Qualifying Partners can also generate additional profit by delivering services on behalf of HP.

4. What is an important business value proposition when selling HP Care Pack Services to Corporate, Enterprise, and Public Sector customers?

A) The benefits of HP Smart Friend
B) How HP services can positively impact their financial performance
C) Safeguarding their business with limited or no IT staff
D) The value of user advisory and premium services

5. Which option is available in Deployment Services?

A) Warranty Extensions
B) Maintenance Kit Replacement
C) Consulting and Project Management
D) Assets Tagging

Solutions: