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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. Which HP Service uses artificial intelligence and automation to enable customers to anticipate, identify, and resolve device problems before they make an impact on the business?

A) HP Wolf Protect and Trace
B) HP Next-Business Day Service
C) HP Active Care
D) HP Device Recovery Service

2. What does the base warranty for HP Personal Systems provide?

A) Operating system and firmware updates
B) Protection from manufacturer defects
C) Uplifted support for additional years of coverage
D) Protection against accidents such as liquid spills, electrical surges, and falls

3. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

A) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
B) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
C) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
D) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.

4. What coverage does HP Post Warranty Service provide?

A) Access to Level 2 help desk technicians
B) Additional 12 months based on the product's base warranty or extended warranty
C) Extension beyond 12 months if needed
D) No-cost device repairs made with certified HP parts

Solutions: