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Short on study time for the MS-220 exam? Actualtests4sure turns the Microsoft Troubleshooting Microsoft Exchange Online syllabus into 107 focused practice questions, so every spare hour in 2026 moves you closer to a passing score.

Microsoft MS-220 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Troubleshooting Microsoft Exchange Online
Exam Number:MS-220
Certificate Validity Period:Typically 2 years for Microsoft role-based certifications (subject to Microsoft certification policy)
Available Languages:English
Exam Format:Case studies, Scenario-based troubleshooting, Multiple choice
Related Certifications:MS-203 Microsoft 365 Messaging
Microsoft 365 Messaging Administrator Associate
Sample Questions:Microsoft MS-220 Sample Questions
Exam Way:Online proctored exam via Pearson VUE or authorized testing provider (subject to Microsoft certification delivery platform)
Pre Condition:Recommended experience with Microsoft 365 messaging administration and Exchange Online; familiarity with MS-203 content is suggested.

Microsoft MS-220 Exam Syllabus Topics:

SectionObjectives
Hybrid Exchange Troubleshooting- Hybrid configuration issues
  • 1. Hybrid connectivity failures
    • 2. Directory synchronization issues
      - Mail routing in hybrid environments
      • 1. Cross-premises mail flow issues
        • 2. Autodiscover in hybrid scenarios
          Security & Compliance Troubleshooting- Authentication and access issues
          • 1. Modern authentication problems
            • 2. Conditional Access conflicts
              - Anti-spam and anti-malware
              • 1. False positives and filtering issues
                • 2. Spam quarantine troubleshooting
                  Mail Flow Troubleshooting- Message tracking and delivery issues
                  • 1. Message trace analysis
                    • 2. Non-delivery report (NDR) troubleshooting
                      - Message routing
                      • 1. Inbound and outbound mail flow
                        • 2. Transport rules and connectors
                          Exchange Online Architecture & Connectivity- Exchange Online service components
                          • 1. Mailbox services and availability
                            • 2. Client connectivity and Autodiscover
                              - Connectivity troubleshooting
                              • 1. Mobile device connectivity
                                • 2. Outlook connectivity issues

                                  Common Questions About the Microsoft Troubleshooting Microsoft Exchange Online Exam

                                  The Microsoft MS-220 exam, officially titled Troubleshooting Microsoft Exchange Online, is the required test for earning the Microsoft 365 Messaging Administrator Associate (Exchange Online Focus) certification, a credential at the Associate level. Passing it validates the skills Microsoft expects from certified professionals, and it can also support progress toward related credentials such as Microsoft 365 Messaging Administrator Associate, MS-203 Microsoft 365 Messaging.

                                  Microsoft asks candidates to meet the following requirement before registering: Recommended experience with Microsoft 365 messaging administration and Exchange Online; familiarity with MS-203 content is suggested.. Exam policies do change, so confirm the latest details on the official exam page before you book.

                                  You can book your seat through the official registration channels below:

                                  The MS-220 exam is delivered in the following format: Online proctored exam via Pearson VUE or authorized testing provider (subject to Microsoft certification delivery platform).

                                  Microsoft recommends the following official training for this exam:

                                  A course builds the theory; practice turns it into exam-day performance. Once you finish a class, the 107 practice questions from Actualtests4sure show you how the same knowledge appears in exam-style items.

                                  Yes. Actualtests4sure offers a free PDF demo of the Microsoft Troubleshooting Microsoft Exchange Online practice questions, so you can judge the quality and format before purchasing. After you buy, your purchase includes 365 days of free updates; if the product expires after that period, you can extend the update service at a 50% discount from your member zone.

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                                  The Microsoft Troubleshooting Microsoft Exchange Online exam is organized into 4 major domains. Some of the key domains include:

                                  • Exchange Online Architecture & Connectivity
                                  • Mail Flow Troubleshooting
                                  • Hybrid Exchange Troubleshooting

                                  Scroll up to the Exam Topics section for the complete breakdown, and use it to plan how much study time each domain deserves.

                                  Microsoft Troubleshooting Microsoft Exchange Online Sample Questions:

                                  Question 1

                                  A university uses Exchange Online.
                                  Students must be able to find email addresses for other students in the university's address book.
                                  You need to prevent students from finding faculty email addresses in the address book.
                                  You create and assign an address book policy (ABP).
                                  Which cmdlet should you use to enable ABP routing?

                                  A. Set-FrontendTransportService
                                  B. Set-TransportConfig
                                  C. Set-TransportService
                                  D. Set-MailboxTransportService


                                  Question 2

                                  A company uses Exchange Online.
                                  The company configures an SMTP relay device. Users report they are unable to send email through the relay device.
                                  You need to ensure that the relay device can send email by using SMTP AUTH.
                                  Which two actions should you perform? Each correct answer presents part of the solution.
                                  NOTE: Each correct selection is worth one point.

                                  A. Configure a licensed Microsoft 365 mailbox on the relay device.
                                  B. Configure the network firewall to allow traffic on port 587.
                                  C. Instruct users to specify a different email address when sending email.
                                  D. Configure the network firewall to allow traffic on port 443.


                                  Question 3

                                  A company uses Exchange Online.
                                  Users report issues synchronizing their mobile devices with Exchange.
                                  You need to troubleshoot the issue.
                                  Which cmdlet should you run?

                                  A. Get-MobileDeviceStatistics
                                  B. Get-ActiveSyncDeviceClass
                                  C. Get-MobileDeviceMailboxPolicy
                                  D. Get-ActiveSyncDevice


                                  Question 4

                                  You need to troubleshoot the Outlook issue reported by User6.
                                  Which port is blocked on the client computer?

                                  A. 443
                                  B. 587
                                  C. 110
                                  D. 25


                                  Question 5

                                  A company uses Exchange Online. External sharing is disabled.
                                  A user reports that they are unable to share their calendar with an external recipient.
                                  You need to resolve the issue.
                                  Solution: Instruct the user to send the ICS URL to the external recipient.
                                  Does the solution meet the goal?

                                  A. No
                                  B. Yes


                                  Solutions:

                                  Question 1
                                  Answer: B
                                  Question 2
                                  Answer: A,B
                                  Question 3
                                  Answer: A
                                  Question 4
                                  Answer: D
                                  Question 5
                                  Answer: A

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