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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When using SIP in a Cisco Unified Contact Center Enterprise deployment with Cisco Unified IP IVR, how does the Cisco Unified IP IVR support DTMF?

A) by using RFC 2833 and does not require additional MTP resources
B) by using KPML and does require additional MTP resources
C) by DTMF using KPML and does not require additional MTP resources
D) by using RFC 2833 and does require additional MTP resources

2. When Cisco Unified Contact Center Enterprise is deployed with Cisco Unified IP IVR as the queue point, where does Ring No Answer treatment get defined?

A) In the Cisco Unified Contact Center Enterprise Agent desk settings in ConfigManager
B) In the Cisco Unified Communications Manager Call Forward No Answer setting
C) In the Cisco Unified IP IVR application editor script
D) In the re-query node in the Cisco Unified Contact Center Enterprise routing script

3. In the Cisco Unified Contact Center Enterprise solution, what is the impact to the system if call queue times increase?

A) No additional ports are required because the system will automatically put callers on hold in Cisco Unified Communications Manager waiting for a queue port to become available.
B) Additional Cisco Unified Communications Manager MTP resources are required to terminate media longer for callers in queue.
C) Additional queue ports may be required to ensure that callers are able to be queued and hear appropriate treatment.
D) Additional Cisco Unified Contact Center Enterprise Call Routers and Loggers are required.

4. In the default configuration of the Cisco Unified Contact Center Enterprise 8.0(x), when an agent enters an incorrect password, the system automatically takes which action?

A) The system locks the agent out for 15 minutes after three unsuccessful log-in attempts in a 15minute period.
B) The system locks the agent out for 10 minutes after five unsuccessful log-in attempts in a 30minute period.
C) The system locks the agent out for three minutes after three unsuccessful log-in attempts in a five-minute period.
D) There is no tracking of unsuccessful log-in attempts, and the system does not make any attempt to lock out the agent.

5. Which three of these statements about QoS in a Cisco Unified Intelligent Contact Management (ICM) solution are correct? (Choose three.)

A) The high priority queue for the Private Network should be granted 90 percent of total available bandwidth.
B) The high priority queue for the Private Network should be granted 65 percent of total available bandwidth.
C) Traffic marking in Cisco Unified Intelligent Contact Management means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary, because the ICM tags the priority of the packets correctly.
D) In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.
E) The high priority queue for the Private Network should be granted 75 percent of total available bandwidth.

Solutions: