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Updated: Aug 02, 2026
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Oracle 1Z0-1037-21 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle Knowledge Management 2021 Implementation Essentials |
| Exam Number: | 1Z0-1037-21 |
| Related Certifications: | Oracle Knowledge Management 2021 Certified Implementation Specialist |
| Exam Duration: | 90 minutes |
| Exam Price: | $245 USD |
| Passing Score: | 68% |
| Exam Format: | Multiple Choice |
| Certificate Validity Period: | Oracle certifications generally do not expire unless superseded by product-specific policies |
| Real Exam Qty: | 50 |
| Available Languages: | English |
| Sample Questions: | Oracle 1Z0-1037-21 Sample Questions |
| Exam Way: | Online proctored exam or Pearson VUE testing center |
| Pre Condition: | No mandatory prerequisite exam. Oracle recommends hands-on experience with Oracle B2C Service Knowledge Management and related Oracle University training. |
| Official Syllabus URL: | https://www.oracle.com/education/ |
Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Knowledge Reporting
|
| Knowledge Foundation Administration | - Knowledge Foundation Setup
|
| Knowledge Content Management | - Content Creation and Maintenance
|
| Search and User Experience | - Search Configuration
|
| Queue and Process Management | - Operational Administration
|
| Knowledge Advanced Administration | - Knowledge Advanced Configuration
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
1. Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code"ACCESS_DENIED".
What are two reasons for this? (Choose two.)
A) Staff account profile does not have permission to access Knowledge Foundation API.
B) Staff account credentials are not correct.
C) Knowledge Foundation API can only be used by an internal application.
D) For Site "IP_CONNECT_ENABLED" Configuration setting is not turned on.
E) For Site "II_CONNECT_ENABLED" Configuration setting is not turned on.
2. You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?
A) Data exception
B) Conditional formatting
C) Conditional linking
D) Docked filters
3. Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?
A) In the Platinum SLA modify the total incident count to 100 and save it.
B) Rename the Platinum SLA, change the total incident value to 100, and save it.
C) Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
D) Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
4. Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?
A) Active Request
B) All Requests
C) Archived Request
D) Request Review
5. You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)
A) There is no display position defined for the answer article.
B) The answer is not assigned to any product/category that is visible to a customer.
C) There is no search term added in the answer keyword list.
D) The answer article is not assigned to any staff member/staff agent.
E) There is no answer content added to the answer article.
F) The answer status is not set to public or custom status of status type "public".
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B,F |
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