CompTIA A+ Certification Exam: Core 2 - 220-1202 Exam Practice Test
Question 1
A technician follows proper malware removal procedures but cannot remove all malware. They decide to reload the OS. What should they select?
Correct Answer: C
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Question 2
A technician is creating an MDM policy using hardening techniques that are unique to each user. Which of the following techniques is the technician using?
Correct Answer: B
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Question 3
Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
INSTRUCTIONS
Quarantine and configure the appropriate device(s) so that the users' audio issues are resolved using best practice procedures.
Multiple devices may be selected for quarantine.
Click on a host or server to configure services.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
INSTRUCTIONS
Quarantine and configure the appropriate device(s) so that the users' audio issues are resolved using best practice procedures.
Multiple devices may be selected for quarantine.
Click on a host or server to configure services.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Correct Answer:
See Explanation below for complete solution.
Explanation:
Host 2, Host 3, Host 4 , Host 5 ,Host 6, Host 7, Host 8 , Media Server - Stop All unwanted and malicious service (Persistance.j1zpxn Installer Service) from all the listed host and Media servers Refer screenshot below on the required service started/stopped on host2, same service to be started and stopped across all host servers.
A screenshot of a computer AI-
A screenshot of a computer AI-
Explanation:
Host 2, Host 3, Host 4 , Host 5 ,Host 6, Host 7, Host 8 , Media Server - Stop All unwanted and malicious service (Persistance.j1zpxn Installer Service) from all the listed host and Media servers Refer screenshot below on the required service started/stopped on host2, same service to be started and stopped across all host servers.
A screenshot of a computer AI-
A screenshot of a computer AI-
Question 4
An administrator must configure computers for remote users. The computers will be shipped directly to users from the manufacturer. Which of the following solutions should the administrator use?
Correct Answer: D
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Question 5
Why would a network engineering team provide a help desk technician with IP addresses for a wired network segment?
Correct Answer: B
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Question 6
A customer laptop has been shutting down unexpectedly. The customer explains that a blue screen appears just before the laptop turns off, but the screen disappears too quickly to see anything. Which of the following tools should a technician use to find details about the error?
Correct Answer: C
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Question 7
Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. Which of the following should a help desk management team implement for technicians to use on every call?
Correct Answer: D
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Question 8
A network technician notices that most of the company ' s network switches are now end-of-life and need to be upgraded. Which of the following should the technician do first?
Correct Answer: B
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Question 9
A technician recently installed a hard drive from a decommissioned PC. The technician wants to repurpose it for data storage but is unable to delete all the partitions in the graphical Disk Management tool. Which of the following should the technician do next?
Correct Answer: C
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Question 10
A user has been adding data to the same spreadsheet for several years. After adding a significant amount of data, they are now unable to open the file. Which of the following should a technician do to resolve the issue?
Correct Answer: C
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Question 11
A technician is assisting a user who is growing increasingly frustrated because an application continuously crashes. The technician must coordinate with another department to resolve the issue. Which of the following actions should the technician take to effectively and professionally communicate with the user?
Correct Answer: A
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Question 12
A senior administrator asks a help desk technician to run a set of commands on a remote network switch.
After running the commands, the technician needs to collect the output and provide it to the administrator.
Which of the following should the technician use to fulfill the administrator's request?
After running the commands, the technician needs to collect the output and provide it to the administrator.
Which of the following should the technician use to fulfill the administrator's request?
Correct Answer: B
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