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Updated: Sep 16, 2026
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Salesforce AP-222 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Public Sector Solutions Accredited Professional |
| Exam Number: | AP-222 |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Sales Cloud Consultant |
| Real Exam Qty: | 50 |
| Passing Score: | 65% |
| Exam Price: | USD 200 |
| Certificate Validity Period: | 2 years (subject to Salesforce credential renewal policy) |
| Exam Format: | Multiple Choice, Multiple Select |
| Sample Questions: | Salesforce AP-222 Sample Questions |
| Exam Way: | Online proctored exam at Pearson VUE testing centers or remote proctored |
| Pre Condition: | Recommended: Salesforce Certified Administrator credential and hands-on experience with Salesforce Public Sector Solutions implementations |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/publicsectorsolutions |
Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation Considerations | 20% | - Integration patterns for government systems - Data migration considerations - Security and compliance requirements - User adoption strategies |
| Topic 2: Public Sector Data Model | 20% | - Permit and license object relationships - Constituent and household data model - Service territory and location-based services - Case and investigation management |
| Topic 3: Public Sector Solutions Overview | 15% | - Key use cases and common scenarios - Salesforce Public Sector Solutions product positioning - Government and Public Sector industry fundamentals |
| Topic 4: Best Practices and Governance | 10% | - Performance optimization - Accessibility and compliance standards - Public sector implementation best practices |
| Topic 5: Configuration and Customization | 15% | - Lightning Experience customization - Constituent engagement portal configuration - Reporting and analytics for public sector - Workflow and approval processes |
| Topic 6: Government Community Cloud | 20% | - Permitting and licensing capabilities - Constituent engagement features - GCC features and capabilities - Case management for government |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income (AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool. To accomplish this, the BRE designer should include how many decision matrices?
- A. One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.
- B. Only to contain the prioritization pools.
- C. One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate.
- D. Only one to contain the prioritization pools with the Federal Income Limits.
Correct Answer: A 🗳️
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A city wants residents to schedule inspection appointments online. Appointment availability must automatically consider inspector skills, service territories, travel time, and working hours. Which Salesforce capability should be implemented?
- A. Email-to-Case
- B. Salesforce Scheduler only
- C. Field Service appointment scheduling
- D. Public Sector Solutions Appointment Assistant
Correct Answer: C 🗳️
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A licensing office wants supervisors to monitor application workload by processing stage. The dashboard should update automatically throughout the day as staff complete reviews. Which reporting strategy best meets this requirement?
- A. Build nightly Batch Apex reports
- B. Create separate list views for every processing stage
- C. Export data every afternoon into spreadsheets
- D. Create summary reports grouped by application stage and display them in dashboards
Correct Answer: D 🗳️
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A public sector agency is looking to digitize its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information. Which two are the correct approaches a consultant should take to meet these objectives?
- A. Build a digital experience site using pre-configured emergency response management (ERM) specific template
- B. Leverage prebuilt Emergency Service Request flow.
- C. Build a digital experience site using the Help Center template based on the agency's requirement
- D. Create a custom Case Record Type and leverage a prebuilt Contact Support Form
Correct Answer: A,B 🗳️
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A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created. What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?
- A. Create or modify a permission set that gives access to Cases owned by the support team
- B. Create or modify a sharing set for the Profile used for the Site that gives access to Cases
- C. Change the Organization-Wide Default settings for Case to Public Read/Write
- D. Create or modify a share group for the Profile used for the Site that gives access to Cases
Correct Answer: B 🗳️
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