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Updated: Jul 16, 2026
No. of Questions: 82 Questions & Answers with Testing Engine
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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
1. A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?
A) Codec mismatch between trunks
B) SIP OPTIONS timeout
C) Missing SRTP encryption
D) Browser pop-up restrictions
2. An engineer deploys Webex Contact Center international dialing restrictions. Agents must call only approved countries. Which configuration is MOST appropriate?
A) Browser certificate pinning
B) Dial plan and outbound ANI policies
C) Queue overflow thresholds
D) Desktop JSON restrictions
3. A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?
A) SIP normalization scripts
B) CAC and adaptive video resolution
C) Static RTP pinning
D) H.323 gatekeeper zones
4. The agents in your team accept voice, email, and chat interactions, but a few agents cannot focus on multiple interactions. Which multimedia profile type must be configured for agents to focus only on one contact?
A) Voice Only
B) Blended
C) Exclusive
D) Blended Real Time
5. An engineer deploys Webex Contact Center Desktop profiles. Supervisors can monitor calls, but agents cannot access CRM widgets during active calls. Which configuration area should be verified first?
A) ANI validation rule
B) Multimedia profile
C) Desktop layout JSON
D) Call recording policy
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
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