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Updated: Aug 10, 2026
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Avaya 3302 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Contact Center Control Manager Implementation and Maintenance Exam |
| Exam Number: | 3302 |
| Available Languages: | English |
| Recommended Training: | Avaya Learning and Certification Portal |
| Exam Registration: | Avaya Education Services |
| Sample Questions: | Avaya 3302 Sample Questions |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 3302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Administration and Configuration | - System configuration management
|
| Solution Architecture and Components | - Avaya Contact Center Control Manager architecture overview
|
| Maintenance and Troubleshooting | - Upgrade and patch management
|
| Security and Compliance | - Security configuration
|
| Installation and Deployment | - System installation procedures
|
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
1. You have been asked to configure the Avaya Contact Center Control Manager (ACCCM) server to integrate with Avaya Call Recorder. You have completed the configuration and you are trying to add a Recorded Extension-Conferenced to Avaya Call Recorded. ACCCM is giving the below message when you save the extension:
WFO: Object reference not set to an instance of an object. WFO: Error saving CSCM Recorder item (Extension) number = 1000001) to CSCM serve http://l35.122.17.185:8080.
Which two statements describe the causes of this problem? (Choose two.)
A) The databaseusername was not configured correctly.
B) The CallRecorded wasnot added to the location.
C) The web service userpassword was not configured correctly.
D) The database passwordwas notentered correctly.
2. The Avaya Contact Center Control Manager (ACCCM) schedule server is a feature that allows you to schedule tasks. A task can be any administrative action that is supported by ACCCM. The Schedule Server is designed in an hierarchical Structure.
Which object is the highest entity in the hierarchy?
A) Actions
B) Job
C) Schedule
D) Task
3. You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)
A) ACCCM Dial plans
B) OrganizationHierarchy teams
C) Products
D) Administrators
E) Organization Hierarchy sites
4. A customer with Avaya Contact Center Control Manager (ACCCM) would like to Share employee information with a third party application. They want to include an e-mail address and building information, such as floor and office number. When they attempt to configure the employees user profiles, they do not see the user defined fields in which to enter the information.
Which statement describes the configuration requited to meet the customer's needs?
A) Enable UDFthe system parameterlevel.
B) Check Export to External Systems on the user's profiles.
C) Check Export to External Systems at the system parameter level.
D) Enable UDFon eachuser'sprofile.
5. Which two databases are created by default for the Avaya Contact Center Control Manager (ACCCM)?
A) ACCCM
B) ACCCM Importer
C) ACCCM AVP
D) ACCCM Sync
E) ACCCM one-X
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: B | Question # 3 Answer: A,D,E | Question # 4 Answer: A | Question # 5 Answer: A,D |
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