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Updated: Jul 21, 2026
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Avaya 33160X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Workforce Engagement Support Certified Exam 33160X |
| Exam Number: | 33160X |
| Available Languages: | English |
| Sample Questions: | Avaya 33160X Sample Questions |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Administration and Support | - System administration tasks
|
| Topic 2: Avaya Workforce Engagement Overview | - System architecture and deployment concepts
|
| Topic 3: Workforce Optimization and Analytics | - Reporting and analytics
|
| Topic 4: Recording and Quality Management | - Quality management workflows
|
Avaya Workforce Engagement Support Certified Sample Questions:
1. A technician is migrating a customer's system from AWFO V15.1 to Avaya Workforce Engagement R20.X.
the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach.
Which two factors led to this recommendation? (choose two).
A) It is suitable for small systems only.
B) It will support rollback by reverting to the 15.1 Date Center
C) The data on the source DC servers are reformatted with Windows Server 2016, and installed L-' with R20.X-
D) It will minimize upgrade downtime risks
2. The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment
A) Create a Member Group
B) Create Phones and Extensions
C) Set up recording Environtment
D) Create a phone Data Source
3. When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)
A) Pause monitoring command
B) Start Annotation command
C) Start monitoring command
D) Cancel monitoring command
4. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?
A) eLearning
B) Coaching
C) Wfm
D) Interactions
5. Which utility is designed to Verify that the framework server has passed the prerequisite check and is ready to install?
A) Avaya WTF Preinstall Utility
B) WFO setup.exe
C) SR Validator
D) Audit Test
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: D | Question # 3 Answer: A,C | Question # 4 Answer: D | Question # 5 Answer: A |
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