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Updated: May 31, 2026
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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. How are feature packages, like External Call History or Forecasting, installed an a CMS system?
A) Using cms adm menu:, pkg_install option
B) Using CMS main menu, System Setup menu, Package management option
C) Using cms svc menu, pkg_install option
D) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
2. Which program is a custom application on the CMS?
A) Alarm Origination Manager
B) High Availability Admin Sync
C) Avaya Supervisor
D) Avaya Visual Vectors Client
3. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I
A) Dynamic Queue Position
B) Service Objective
C) Predicted Waft Time
D) Percent Allocation Distribution
4. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?
A) Dynamic Threshold Adjustment
B) Dynamic Queue Position
C) Service Objective
D) Vector queuing priorities
5. Which three are settings for Vector Variables? (Choose three)
A) Assignment
B) Scope
C) Stop Position
D) Action
E) Length
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A,B,E |
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