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Updated: Oct 03, 2026
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Avaya 3102.1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Session Manager and System Manager Implementation and Maintenance Exam |
| Exam Number: | 3102.1 |
| Related Certifications: | Avaya Aura® Contact Center Implementation Exam Avaya Aura® Communication Manager and CM Messaging Implementation Exam Avaya Aura® Experience Portal Implementation and Maintenance Exam |
| Exam Price: | Varies by location (USD approx pricing not officially published) |
| Real Exam Qty: | 68-69 |
| Passing Score: | 70% |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Exam Duration: | 90 minutes |
| Sample Questions: | Avaya 3102.1 Sample Questions |
| Exam Way: | Computer-based at authorized test centers or online proctored |
| Pre Condition: | Basic knowledge of Avaya Aura platform and networking recommended |
Avaya 3102.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Manager Fundamentals | - User and group administration - Business continuity and backups - Overview of Avaya Aura System Manager |
| Topic 2: Implementation and Maintenance Tasks | - Configuring routing and SIP policies - Troubleshooting Session and System Manager components - Installing and validating Session Manager |
| Topic 3: Session Manager Fundamentals | - Session Manager features and capabilities - Overview of Avaya Aura Session Manager - Session Manager configuration basics |
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