Cisco Applying Cisco Specialized Business Value Analysis Skills - 820-424 Exam Practice Test

A. End meetings earlier than planned to show a sense of urgency

B. Avoid taking notes, since you can always return for a follow up

C. Answer customer questions with details and numbers to convince them you have a good idea about the solution to offer

D. Actively listen to the customer's comments and effectively take notes

A. To communicate decisions or actions which must be satisfied in order for the business case to be fulfilled

B. To improve alignment between the customer IT organization and business units

C. They are most likely to help you propose and defend solutions with larger customer investments

D. Customer business executives expect Cisco to minimize the actions their teams are required to execute

A. Contractual terms of a maintenance agreement

B. Name of customer manager recommended to be accountable for delivering business case results

C. Overall intent behind solutions and a statement of benefits and costs

D. Rationale for choosing a model of network hardware

A. Gather the data.

B. Take short-, medium-, and long-term measurements.

C. Authorize a responsible project manager.

D. Decide how to present the data.

A. Enhanced end user support services

B. Improved financial control over technology spending

C. Focus on solutions

D. Alignment of technology to business needs

E. Better quality security policy

F. Increased ability to mitigate risk

A. A detailed set of plans that describes an overall architectural landscape

B. A senior executive's personal action plan to drive higher revenues

C. A list of business goals to be achieved over 6 months or less

D. A detailed set of plans that describe how available IT staff will be redeployed

A. A Gartner Magic Quadrant for the customer's industry

B. An annual report and accounts on the customer's web site

C. A corporate organization chart provided by the customer's HR department

D. An interview of the customer's CFO published on cfo.com

E. An internal briefing from your company's customer account manager

A. Cisco validated designs

B. Critical success factors and key performance indicators

C. Business priorities and goals

D. Cisco and partner professional services offerings

E. Cisco architectures and smart solutions

A. hard deadlines for key capabilities to be operational

B. technical dependencies between solution components

C. lifecycle management requirements

D. type of Cisco architecture to be deployed

A. A financial value that must be returned by a project

B. A requirement set by technical decision makers for managing risk

C. A component of a project that is necessary to achieve project success

D. A measurement taken to identify project success

A. A recommended organization structure for the IT department

B. A sequence of projects to deliver new collaboration features for the customer's service reps

C. Detailed process handoff criteria

D. The customer's top future capabilities to increase productivity

A. Bi-annually

B. Monthly

C. Weekly

D. Quarterly

A. Using "The five whys" questioning approach

B. Presenting the root cause analysis of a customer problem

C. Discussing the Business Model Canvas

D. Modeling high volume parts of the customer's business process