Mac Service Certification Exam - 9L0-012 Exam Practice Test

Question 1

What is the minimum version of OS X required required to use the AirPort Utility to configure an AirPort Extreme 802.1 lac?

A. OSXv10.6.8

B. OSXv10.7.2

C. OSXv10.7.5

D. OSXv10.8.4

Correct Answer: C

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Question 2

How do you reset the SMC of a MacBook Pro (Retina, 13-inch, Early 2013)?

A. Plug in the MagSafe power adapter and shut down the computer. Using the system keyboard, press the Shift-Option-Control keys and the power button at the same time

B. Disconnect the main battery, then hold down the power button down for five seconds.

C. Press the internal SMC reset button near the SSD slot.

D. Shut down the MacBook Pro and unplug for fifteen seconds. Attach the power adapter and wait five seconds, then press the power button.

Correct Answer: A

Question 3

What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds.

A. The RAM does not pass data integrity tests.

B. The unit does not have RAM or RAM is not installed properly.

C. The hard drive has failed S.M.A.R.T. status.

D. The logic board has failed and must be replaced.

Correct Answer: B

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Question 4

What should be done to protect the Thunderbolt and USB 3 port during handling or shipment of the Mac Book Pro (Retina, 13-inch, Late 2012, Early 2013 and Late 2013 logic board?

A. Immediately place logic board into ESD bag to protect ports.

B. Install screws on logic board.

C. Use Kapton tape cover the ports and the C-shaped EMI ground tabs

D. Install port covers over the ports

Correct Answer: C

Question 5

Examine the image.

What is this service fixture used for when repairing an iMac (Late 2012)?

A. It is used to protect the iMac housing from damage.

B. It is used to support the logic board when removed from the iMac.

C. It supports a VESA mount adapted iMac when it is being serviced.

D. It is required for the proper alignment of the iMac LCD panel to the rear housing.

Correct Answer: C

Question 6

A customer states that a MacBook Pro (Retina, 13-inch, Early 2013) does not recognize the SD card she brought with her. You have her reproduce the issue, and discover that she is properly inserting the card and it is not recognized by iPhoto and Image Capture. What question should you ask next to isolate the issue to hardware?

A. What kind of files or images are on the SD card?

B. Have you had this issue with all SD cards or just this one?

C. Have you tried resetting your SMC and NVRAM?

D. Are you running the latest version of iPhoto?

Correct Answer: C

Question 7

You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?

A. Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs

B. Complete the set of three modification tests as specified in GSX prior to opening the computer

C. Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer

D. You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers

Correct Answer: B

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Question 8

Which of the following desktop Macs supports going into Safe Sleep after four hours of inactivity if the computer is using OS X v10.8.2 or newer?

A. Mac mini (Late 2012)

B. Mac Pro (Mid 2012)

C. Mac mini (Mid 2011)

D. iMac (Late 2011)

Correct Answer: A

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Question 9

Which of the following diagnostics is a unique test suite for Mac mini Server and Mac Pro Server?

A. AXD

B. ASD

C. AST

D. AHT

Correct Answer: A

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Question 10

What component should be investigated if a MacBook Air (13-inch, Mid 2012) sends video to an external display but not to the internal?

A. I/O board

B. Display Module

C. I/O flex cable

D. Logic board

Correct Answer: B

Apple Mac Service Certification - 9L0-012 Exam Practice Test

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