Consumer Goods Cloud Accredited Professional

Question 1

Items are not appearing in the delivery task. What object needs to be assigned to the user for the items to be listed

A. Product

B. Product Transfer

C. Shipment

D. Retail Store KPI

Correct Answer: C

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Question 2

ABC Telecom has a requirement to allow their customers to upgrade or downgrade plans from an unlimited plan to a limited plan or from two play packs to three play packs and vice versa.
Which three are key offerings provided by the change of plan feature in Communications Cloud?

A. Supported by Digital Commerce APIs

B. Moving to/out from the bundled offer

C. History of Subscription Updates and Traceability

D. Service Continuity

E. Customers can choose from all plans in the price book.

Correct Answer: A,B,D

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Question 3

Universal Containers sells B2B products, including service plans (Basic, Standard, Premium), that customers can modify during a MACD order. The commercial product representing these service offerings is a single product with an attribute used to model the three service plans. There is a requirement to identify the existing plan during the orchestration plan.
What option should a Consultant recommend to identify the existing plan?

A. The commercial product should store both the existing and new values of the service plan in the Change order.

B. Custom objects can be created to capture the specific use case requirements.

C. Order Management can make a callout to retrieve the latest service plan from the downstream system.

D. Order management can retrieve the value from the Inventory Items object.

Correct Answer: D

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Question 4

United Telecom (UT) has initiated high-speed offerings on Communications Cloud after upgrading its network.
Which out-of-the-box MACD process should UT consider when upgrading existing assets to high-speed offers for interested customers?

A. Disconnect and new order

B. Modify order

C. Apply Promotion

D. Change of Plan

Correct Answer: D

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Question 5

How can admins review the performance of the Object Detection Model?

A. Through Einstein Bots

B. By creating a Custom Object

C. By enabling Custom Object Detection

D. Through Detected Objects

Correct Answer: D

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Question 6

Infiwave offers Internet and Voice services to residential customers. In order to provision the services, a technician visits the customer location to install the modem, then provides the modem-related data over the phone, and after capturing the data the request is sent to the fulfillment system. Infiwave has identified that having the technicians provide the data over the phone is error prone.
Which two features should Infiwave use from Industries Order Management to support this functionality and to avoid errors during data capture?

A. Implement a Manual Orchestration item, assign it to the technician, and configure an OmniScript for the technician to capture the data

B. Implement a Milestone Orchestration item to execute a request on the fulfillment system for activation

C. Implement a Callout Orchestration item to execute a request on the fulfillment system for activation

D. Implement a Push Orchestration item, assign it to a technician, and configure an OmniScript for the technician to capture the data

Correct Answer: A,D

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Question 7

A Company by the name of Northern Trail Outfitters(NTO) leverages top industry professionals to manage direct store delivery. How should a consultant explain the power of Consumer Goods Cloud's Einstein for CG- Visit Recommendations feature to NTO?

A. Consumer Goods Cloud Einstein for CG - Visit Recommendations feature is natively powered by market research data enabling comprises to target customers by leveraging big data and competitors performance

B. Einstein for Consumer Goods Cloud is a great tool,but like all software Consumer Goods Cloud is a work in progress. Updates to resolve the functionality gaps of professionals aren't likely to occur until one of the three yearly releases.

C. By adopting the Einstein for CG - Visit Recommendations on the Consumer Goods Cloud the existing workforce can be terminated and replaced with more affordable lay workers to increase margins

D. By adopting the Einstein for CG- Visit Recommendations with the consumer goods cloud, Professionals can focus on these work while having information served to them that will support them in being competitive

Correct Answer: D

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Question 8

Assuming an inventory check Retail Store KPI record is configured at a product level, what is the next step required for that Retail Store KPI to become linked to a Retail Store?

A. The product needs to be linked to an Assortment.

B. The product needs to be linked to a Retail Store.

C. The product needs to be linked to a Product Category.

D. The product needs to be linked to a Promotion.

Correct Answer: A

Question 9

Which two of the following allows a Consumer Goods Cloud user to review the vision detection accuracy?

A. Goods Metrics

B. Model Metrics

C. Object Metrics

D. Planogram Metrics

E. Shelf Metrics

Correct Answer: B,E

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Question 10

Which statement is true about action plan templates?

A. Action plan templates can have multiple orders and delivery tasks

B. Action plan templates are not extensible through Apex

C. Action plan templates can have multiple planogram, inventory and promotion checks

D. Action plan templates are ready to use after saving

Correct Answer: C

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Salesforce Consumer Goods Cloud Accredited Professional - AP-204 Exam Practice Test

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