Certified Implementation Specialist - Hardware Asset Management

Question 1

What is the name of the scheduled job that generates expense lines based on rate cards?

A. Process FM Costs

B. Process Daily Costs

C. Process Expense Allocations

D. Process Daily Allocations

Correct Answer: A

Question 2

A transfer order is used to do what?

A. Move an asset to an external stockroom

B. Transfer an asset between vendors

C. Transfer an asset to a user

D. Move an asset between stockrooms

Correct Answer: D

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Question 3

For a model to be fully normalized, what must be added to the model record?

A. Version

B. Owner

C. Manufacturer

D. Model number

Correct Answer: D

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Question 4

When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset's record as proof of adherence to environmental, regulatory, and legal requirements?

A. Certificate of decommission

B. Certificate of disposal

C. Certificate of retirement

D. Certificate of destruction

E. Certificate of discharge

Correct Answer: B

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Question 5

How can you automate the replenishment of stock levels?

A. Stock Rules

B. Stock Filters

C. Transfer Rules

D. Transfer Orders

Correct Answer: A

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Question 6

Classes are represented as tables in the ServiceNow database. Which is the base asset class?

A. cmdb_asset

B. alm_hardware

C. alm_asset

D. cmdb_hardware

Correct Answer: C

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Question 7

What type of information is tracked by Configuration Items (Cls)?
Choose 2 answers

A. Financial

B. Operational

C. Contractual

D. Relationship

E. Lifecycle

Correct Answer: B,D

Question 8

Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?

A. Asset tag

B. Model category

C. Model number

D. Asset tracking unit

E. Display name

Correct Answer: C

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Question 9

When selected on the model category form, what feature prevents the automatic creation of an asset?

A. Enforce Asset Verification

B. Enforce Asset Creation

C. Enforce CI Verification

D. Enforce CI Validation

E. Enforce Asset Validation

Correct Answer: C

Question 10

What is tracked throughout the life of an asset? (Choose three.)

A. Contractual data

B. Financial data

C. Configuration data

D. Lifecycle data

E. Hardware data

Correct Answer: A,B,D

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Question 11

During an audit, when is the Expected Assets list populated in the asset audit form?

A. When scanning begins

B. When the asset manager Submits the results

C. Pre-populated by the asset manager before audit

D. When the nightly scheduled job runs

E. When scanning completes

Correct Answer: A

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Question 12

During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized". What is the most likely cause?

A. The model number is missing from the hardware model record.

B. The model manufacturer is missing from the hardware model record.

C. The model product is missing from the hardware model record.

D. The model name is missing from the hardware model record.

Correct Answer: C

Question 13

Which is NOT considered an asset?

A. Buildings

B. Routers

C. Websites

D. Software entitlements

E. Switches

Correct Answer: C

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Question 14

What is the focus of asset management?

A. Building the elements that create the organization's network

B. Building of the organization's property

C. Financial tracking of an organization's property

D. Financial tracking of the organization's network

Correct Answer: C

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ServiceNow Certified Implementation Specialist - Hardware Asset Management - CIS-HAM Exam Practice Test

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