SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2

Question 1

You want to assign employees, status, a service catalog, and a hierarchy to cases. Which of the following configuration options is correct? Note: Scroll down to view all possible answer options.

A.

B.

C.

D.

Correct Answer: D

Question 2

Which objects can you configure for registered products?

A. Custom Party Roles

B. Functional Location Source

C. Installed Base Types

D. Warranty Type

Correct Answer: D

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Question 3

When using autoflow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.

A. Autoflow rules must be assigned to the business role.

B. Too many rules affect system performance.

C. Optimization from the back end is done automatically when too many autoflow rules exist.

D. Conditions can be based on extension fields.

E. Conditions can be based on standard fields.

Correct Answer: B,D,E

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Question 4

Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.

A. Service Team

B. Account hierarchy

C. Contact

D. Responsible employee

Correct Answer: A,D

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Question 5

Which of the following elements do you need to be able to use Microsoft Teams in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Outbound calls

B. Microsoft Office 365 license

C. Email integration

D. Cases

Correct Answer: A,B

Question 6

Which tool can you use to automatically replicate data from S/4HANA to SAP Service Cloud Version 2?

A. SAP BTP

B. SAP Build

C. SAP WorkZone

D. Data Workbench

Correct Answer: A

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Question 7

You want to control the access of fields in SAP Service Cloud Version 2. Which element can help you implement the business need?

A. Case routing

B. Determination rule

C. Page layout

D. Approval

Correct Answer: C

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Question 8

Which of the following API types does SAP recommend to achieve clean core integrations? Note: There are 2 correct answers to this question.

A. IDoc

B. SOAP

C. OData

D. RFC

Correct Answer: B,C

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Question 9

Which of the following are required to grant access to business users? Note: There are 2 correct answers to this question.

A. User ID

B. Assignment to an organizational unit

C. Access restriction

D. Employee

Correct Answer: A,D

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 - C_C4H56_2411 Exam Practice Test

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