SAP Certified - Solution Architect - SAP Customer Experience

Question 1

You are executing the Lead to Cash end-to-end process for a discrete industry customer.
Which of the following subprocesses would you evaluate?
Note: There are 3 correct answers to this question.

A. Warehouse management

B. Supplier contract management

C. Campaign management

D. Customer consent management

E. Lead management

Correct Answer: C,D,E

Question 2

Which of the following are valid in-app extensibility options for SAP Sales Cloud (version 1)?
Note: There are 2 correct answers to this question.

A. Events

B. Key User Tools

C. Mashups

D. SAP Cloud Applications Studio

Correct Answer: B,D

Question 3

How can SAP Marketing Cloud help customers drive their business?
Note: There are 3 correct answers to this question.

A. It enables meeting scheduling and opportunity design to increase lead quality and sales revenues.

B. It allows customers to connect, analyze, and take action on all their data in one marketing dashboard to increase ROI.

C. It provides end-to-end marketing processes to engage customers, drive conversions, and react to the market.

D. It enables planning and execution of personalized campaigns through various channels like email, SMS, or mobile channels for push notification.

E. It builds customer profiles to gain insights into real-time intentions and motivations along the customer journey.

Correct Answer: C,D,E

Question 4

What can be maintained and customized for a Lead in SAP Sales Cloud?

A. Qualification and Temperature

B. Temperature and Origin

C. Status and Origin

D. Status and Qualification

Correct Answer: D

Question 5

Which of the following statements describe SAP Commerce Cloud, composable storefront? Note: There are 2 correct answers to this question.

A. It is part of the accelerator templates in SAP Commerce Cloud.

B. It is a JavaScript storefront for SAP Commerce Cloud.

C. It is highly coupled with the platform.

D. It communicates with the platform only through REST APIs.

Correct Answer: B,D

Question 6

In SAP Customer Data Platform, what are the two main options for passing the purpose of processing incoming customer data, and how are they fundamentally different?
Note: There are 2 correct answers to this question.

A. Predictive: The processing purpose is guessed, based on historical data patterns and inferred from past events.

B. Manual: The processing purpose is manually added to the customer profile by an administrator.

C. Dynamic: The processing purpose is part of the incoming event's data model sent from the source application and mapped to the data privacy processing purpose section.

D. Static: The processing purpose is an implicit and predefined legal reason and is inferred from the event type whenever ingested.

Correct Answer: C,D

Question 7

Which of the following are typical use cases for the Key User Tools in SAP Customer Experience solutions?
Note: There are 2 correct answers to this question.

A. Complex scenarios requiring business logic

B. Execution of logic in an external system

C. Screen adaptations for user interfaces

D. Addition of extension fields

Correct Answer: A,C

Question 8

Which of the following subprocesses are part of the Recruit to Retire (total workforce management) process?
Note: There are 3 correct answers to this question.

A. External workforce

B. Avoid unplanned downtime

C. Guided buying

D. Travel to Reimburse

E. Hire to Retire

Correct Answer: A,D,E

Question 9

Which SAP Build components can be used to create low-code/no-code based projects?
Note: There are 3 correct answers to this question.

A. Low-Code-No-Code Composer Integration

B. SAP Build Process Automation

C. SAP Build Apps

D. SAP Build Work Zone

E. SAP Build Code

Correct Answer: B,C,D

SAP Certified - Solution Architect - SAP Customer Experience - C_C4HCX Exam Practice Test

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