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Updated: Sep 10, 2026
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SAP C_C4HCX Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified - Solution Architect - SAP Customer Experience |
| Exam Number: | C_C4HCX |
| Available Languages: | English |
| Real Exam Qty: | 80 (approx.) |
| Certificate Validity Period: | 2 years |
| Exam Price: | USD 550 (varies by region) |
| Passing Score: | 65% |
| Exam Format: | Multiple Response, Multiple Choice |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud SAP Certified Application Associate - SAP Commerce Cloud SAP Certified Application Associate - SAP Customer Experience SAP Certified Application Associate - SAP Service Cloud |
| Exam Duration: | 180 minutes |
| Recommended Training: | SAP CX Solution Architect Learning Resources SAP Learning Journey - SAP Customer Experience Solutions |
| Exam Registration: | SAP Training Shop SAP Certification Hub |
| Sample Questions: | SAP C_C4HCX Sample Questions |
| Exam Way: | Online proctored exam or test center (SAP Certification Hub) |
| Pre Condition: | Recommended: Experience with SAP Customer Experience solutions and enterprise architecture concepts |
| Official Syllabus URL: | https://training.sap.com/certification |
SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Sales Cloud & Service Cloud | - Omnichannel engagement scenarios - Sales process automation and CRM capabilities - Customer service management processes |
| Integration and Extensibility | - Extensibility options in SAP CX solutions - SAP Integration Suite concepts - API management and event-driven architecture |
| SAP Commerce Cloud | - Storefront and personalization concepts - Product content and catalog management - Extension and integration mechanisms |
| SAP Customer Experience Architecture | - Composable enterprise and CX strategy - SAP CX solution integration landscape - End-to-end CX architecture principles |
| Security and Identity Management | - Authentication and authorization concepts - Data protection and compliance in CX solutions |
| SAP Marketing Cloud | - Customer data and segmentation - Personalization and journey orchestration - Campaign management and orchestration |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
You want to implement a combination of roles and attributes to build a set of rules and definitions that can return an access decision using SAP Customer Data Cloud.
Which authorization model needs to be implemented to accommodate this?
- A. Attribute-based access control (ABAC)
- B. Role-based access control (RBAC)
- C. Policy-based access control (PBAC)
- D. Context-based access control (CBAC)
What are valid features of SAP Commerce Cloud, composable storefront?
Note: There are 3 correct answers to this question.
- A. Accessible
- B. Open source
- C. Progressive
- D. Extensible
- E. Embeddable
Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.
- A. To an employee
- B. To an outbound channel
- C. To a queue
- D. To a team
What are some of the features of SAP Commerce Cloud, integration extension pack?
Note: There are 3 correct answers to this question.
- A. It is delivered separately.
- B. It is a coupled platform.
- C. It is only for SAP solutions.
- D. It delivers predefined integrations.
- E. It is delivered as an SAP BTP service.
You are executing the Recruit to Retire end-to-end process. Which activities do you need to perform in SAP SuccessFactors?
Note: There are 3 correct answers to this question.
- A. Measure onboardings
- B. Reimburse expenses
- C. Assign employees to project tasks
- D. Process work and life events of employees
- E. Rank and select candidates
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