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Updated: Aug 12, 2026
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Microsoft MB7-848 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Microsoft Dynamics NAV 2009 Service Management |
| Exam Number: | MB7-848 |
| Available Languages: | English |
| Exam Price: | $99 USD |
| Exam Format: | Multiple Choice, Multiple Response, Scenario-based |
| Real Exam Qty: | 45–50 |
| Certificate Validity Period: | Retired, no active validity |
| Related Certifications: | Microsoft Dynamics NAV 2009 Functional Consultant |
| Passing Score: | 700 / 70% |
| Exam Duration: | 90 minutes |
| Recommended Training: | Microsoft Dynamics NAV 2009 Service Management Official Documentation Microsoft Dynamics NAV 2009 Service Management Course Material |
| Exam Registration: | Pearson VUE Microsoft Learning (Archived) |
| Sample Questions: | Microsoft MB7-848 Sample Questions |
| Exam Way: | Proctored exam, originally available via Prometric / Pearson VUE; retired, no longer offered |
| Pre Condition: | Basic knowledge of Microsoft Dynamics NAV 2009 core functionality; no mandatory prerequisite exam |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/dynamics-nav-app/service-service |
Microsoft MB7-848 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Contracts and Agreements | 20% | - Creating and managing service contracts
|
| Topic 2: Service Items and Components | 20% | - Creating and managing service items
|
| Topic 3: Invoicing and Reporting | 10% | - Generating service invoices
|
| Topic 4: Setup and Configuration of Service Management | 25% | - Service Management setup
|
| Topic 5: Service Orders and Calls | 25% | - Creating, scheduling, and dispatching service orders
|
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