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Updated: Aug 22, 2026
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Salesforce Plat-Con-201 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Omnistudio Consultant |
| Exam Number: | Plat-Con-201 |
| Exam Format: | Multiple-choice, Multiple-select |
| Passing Score: | 68% |
| Available Languages: | English, Japanese |
| Real Exam Qty: | 65 |
| Exam Duration: | 105 minutes |
| Exam Price: | USD 200 |
| Related Certifications: | Salesforce Omnistudio Developer |
| Sample Questions: | Salesforce Plat-Con-201 Sample Questions |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/omnistudioconsultant |
Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Best Fit Solutioning | 27% | - Map process requirements to OmniStudio capabilities and explain the interaction between them - Create fit/gap analyses between requirements and OmniStudio capabilities - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices |
| OmniScript | 27% | - Explain the basic structure of an OmniScript - Validate developed OmniScript processes to ensure client expectation alignment - Identify business process step requirements and map them to OmniScript Components required to implement them |
| Data Tools | 23% | - Design Integration Procedures and related Omnistudio Data Mappers - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples |
| FlexCards | 23% | - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) - Explain the capabilities, use cases, and purpose of using FlexCards - Design FlexCards to ensure they meet customer requirements/needs |
Salesforce Certified Omnistudio Consultant Sample Questions:
1. A consultant must design a 360° view of the customer. The business requirements are:
- A header card with account information (name, account number, next
billing date, invoice method)
- A list of related contacts (first name, last name, phone)
- All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers
A) Use a Datatable element
B) Use a Zone Template
C) Use a Custom Style to adjust height and width
D) Use a Block Element with the Collapse property enabled
2. An insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiplecopies of the rating or pricing tables. What is an advantage of calculation procedures that the consultant should highlight in this scenario?
A) Allows AI integration to calculate next best offer using policy attributes
B) Allows aggregate functions
C) Allows text concatenation using algebraic operators
D) Allows multiple versions that will execute based on when the request is made
3. When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased. What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
A) DataRaptor Turbo
B) DataRaptor Transform
C) DataRaptor Extract
D) DataRaptor Load
4. Which Omniscript element enables users to choose from a dropdown list?
A) Select
B) Lookup
C) Data Mapper Extract Action
D) Calculation Action
5. A banking client wants to display a list of recent transactions on a customer's profile. The display must be branded to match the bank's website and allow the agent to dispute a transaction directly from the list. What is the primary role of OmniStudio in this scenario?
A) Display interactive data using FlexCards.
B) Present guided steps using OmniScript.
C) Visualize data using Tableau.
D) Query data using Apex.
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |
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