Pass the actual test with the help of C-C4HFSM-91 study guide
Last Updated: Aug 06, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Extensibility | 14% | - Smart forms and customizations - Integration with SAP Service Cloud / C/4HANA - Security and permissions |
| Topic 2: Service Execution & Completion | 16% | - Effort, material, and expense recording - Service call lifecycle - Forms, reports, and documentation |
| Topic 3: Master Data Management | 12% | - Partners, skills, and service contracts - Organizational structure configuration - Equipment, item, and service call setup |
| Topic 4: SAP Field Service Management Fundamentals | 12% | - Solution overview and architecture - Core business processes - Navigation and basic administration |
| Topic 5: Mobile Application | 16% | - Field service mobile app features - Offline functionality and data synchronization - Check-in, checkout, and time recording |
| Topic 6: Reporting & Analytics | 14% | - Standard reports and dashboards - Data export and analysis - Report templates and configuration |
| Topic 7: Workforce Management & Dispatching | 16% | - Crowd service and technician management - Activity assignment and optimization - Resource planning and scheduling |
1. What are some of the SAP Field Service Management Crowd Service capabilities? Choose Three correct answers.
A) Crowd workers can reschedule assignments within a set time frame
B) Configurable onboarding platform to invite partners
C) Crowd workers can accept or reject assignments within a set time frame
D) Automatic determination of activity effort and materials consumed
E) Intelligent scheduling to determine the best qualified technician
2. Which of the following things are part of the Field Service Mobile app? 'Choose Two correct answers.
A) Projects
B) Service Calls
C) Activities
D) Skills
3. What options does a technician have to record travel time against an activity in the SAP Service Management module app? Choose Three correct answers.
A) From the Equipment menu after checkout
B) From the activity menu by creating a manual entry
C) From the activity record after the workflow step is set to Finished
D) From the Home page menu by creating a manual entry
E) From the Efforts menu by selecting the Activity object type
4. Which platforms are supported for the Field Service Mobile App? Choose Four correct answer.
A) IOS
B) Blackberry
C) Windows Mobile
D) Android
E) Windows-Desktop
5. Which features are available in the smart form designer? Choose Three correct answers.
A) Import translations
B) Design new icons
C) Copy template
D) Preview report
E) Create custom elements
Solutions:
| Question # 1 Answer: B,C,E | Question # 2 Answer: B,C | Question # 3 Answer: A,B,E | Question # 4 Answer: A,C,D,E | Question # 5 Answer: A,C,D |
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