Implementing and Supporting Cisco Unified Contact Center Enterprise

Question 1

Which statements about administrative scripts in the Cisco UCCE solution is true?

A. Administrative scripts can use an ICM gateway node.

B. Administrative scripts must be associated with a call type.

C. Administrative scripts can run more than one time per second.

D. Administrative scripts can use a DB Lookup node.

Correct Answer: D

Question 2

In a Cisco Unified Contact Center Enterprise deployment, callers report intermittent voice-quality issues.
What might cause this problem?

A. Cisco Unified Communications Manager has too few conference bridge resources.

B. The Cisco Finesse is locking up because of a virus.

C. The system has too few DSP transcoding resources to support all the calls across the WAN.

D. The Cisco voice gateways have too few trunks to accept the inbound calls.

E. A different voice codec is used by the caller and the agent.

Correct Answer: C

Question 3

Which microapps can capture DTMF from the caller in the CVP environment?

A. Menu, play Media, and get Digits

B. Get Speech, Menu, and get Digits

C. Play Media, Get Speech, and Get Digits

D. Menu and Get Digits

Correct Answer: B

Question 4

Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting? (Choose three.)

A. agent whisper

B. recording a .wav file

C. IVR Outbound option

D. Courtesy Callback

E. FTP a file

F. Emergency Contact Center closure

G. agent greeting

Correct Answer: B,D,E

Question 5

Which tool is available to expand the size of Cisco Unified ICM databases?

A. database sizing utility

B. ICMDBA

C. Microsoft SQL Studio

D. DBExpand

Correct Answer: B

Question 6

Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, an agent is having trouble logging in to the system. In reviewing the CTI OS log file, the error message has been found in the log. What is the likely cause of this error?

A. The agent's password was typed incorrectly or is not valid.

B. The agent's CTIOS client is running a lower version than the CTIOS on the Peripheral Gateway.

C. The client cannot communicate with the CTIOS on port 42028.

D. The agent's phone is not associated with the PG User.

Correct Answer: D

Question 7

When performing an update to Cisco UCCE solution, which components do not need to be upgraded together during the same maintenance window?

A. Call router and peripheral gateway

B. Call router and administrative workstation

C. Call router and logger

D. Administrative workstation and HDS-DDS

Correct Answer: A

Question 8

Which three devices show an operating status within Cisco CVP OAMP control center? (Choose three.)

A. VXML gateway

B. Cisco Unified Communications Manager

C. Cisco Unified Contact Center Enterprise server

D. Cisco Unified CVP VXML server

E. Cisco Unified CVP call server

F. Cisco Unified CVP reporting server

G. SIP proxy server

Correct Answer: D,E,F

Question 9

Which option about the Cisco UCCE heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

A. 400 ms, 5 heartbeats

B. 400 ms, 3 heartbeats

C. 100 ms, 5 heartbeats

D. 100 ms, 3 heartbeats

Correct Answer: C

Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise - 500-450 Exam Practice Test

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