Avaya Aura Contact Center CCT and Multimedia Implementation Exam

Question 1

The customer with Contact Center Multimedia (CCMM) installed and configured does not get emails to agents when logged in on the inbound skillset with AAAD. Which three system parameters can be checked in the CCMM dashboard to troubleshoot this problem? (Choose three).

A. Server Availability

B. Maximum contact wait time

C. CCMM Contacts by Type

D. Mailbox status

E. CCMM Server performance

Correct Answer: A,C,E

Question 2

Windows 2008 enables the firewall if connected to a domain. What does Avaya recommend to ensure client server connectivity?

A. Disable the firewall

B. Import the Avaya Aura Contact Center firewall security policy

C. Add the Communication Control Toolkit (CCT) portal to the Windows 2008 firewall exception list

D. Disable the anti-virus software that is installed

Correct Answer: B

Question 3

What is the sequence that components use when handling the routing on an E-mail contact with Avaya Aura Contact Center?

A. CCMM Database > Multimedia Contact Manager Client > E-mailManager> CMS

B. E-mailManager> CCMM Database > Multimedia Contact Manager Client > CMS

C. E-mailManager> Multimedia Contact Manager Client > CCMM Database > CMS

D. CCMM Database > E-mailManager> Multimedia Contact Manager Client > CMS

Correct Answer: B

Question 4

A technician is preparing to do his partitioning on a co-resident Contact Center Manager Server (CCMS). All database drives must be partitioned in what size increments?

A. 2 GB

B. 3 GB

C. 1 GB

D. 4 GB

Correct Answer: C

Question 5

Agents must be associated with appropriate contact center windows user with the Contact Center Manager Administration (CCMA) server. From which CCMA menu component do you add agents?

A. Access and Partition Management

B. Configuration

C. Contact Center Management

D. Multimedia

Correct Answer: C

Question 6

A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Which three prerequisite software packages are installed as part of this installation? (Choose three).

A. Microsoft .NET Framework 3.5

B. Microsoft Visual Basic 6.0

C. Windows Installer 3.1 Redistributable (v2)

D. Microsoft Visual C++ 2008 Redistributable Package (x86)

E. Windows Installer CleanUp Utility 2.5.0.1

Correct Answer: A,C,D

Avaya Aura Contact Center CCT and Multimedia Implementation - 6209.1 Exam Practice Test

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