Study with 9L0-064 Actual Test Questions
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Updated: Oct 04, 2026
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Apple 9L0-064 Exam Overview:
| Certification Vendor: | Apple |
|---|---|
| Exam Name: | OS X v10.8 Troubleshooting |
| Exam Number: | 9L0-064 |
| Exam Price: | $150 USD |
| Passing Score: | 70% (48 out of 68 points) |
| Real Exam Qty: | 68 |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple-choice single-select, Multiple-choice multiple-select |
| Available Languages: | Japanese, French, English, German, Spanish |
| Related Certifications: | Apple Certified iOS Technician (ACiT) |
| Certificate Validity Period: | 2 years |
| Recommended Training: | OS X Support Essentials v10.8 |
| Exam Registration: | Apple Training & Certification Pearson VUE / Prometric (historical) |
| Sample Questions: | Apple 9L0-064 Sample Questions |
| Exam Way: | Proctored onsite at Prometric test centers; retired exam no longer available for new registration |
| Pre Condition: | Basic knowledge of Mac OS X, recommended completion of OS X Support Essentials v10.8 training |
| Official Syllabus URL: | https://training.apple.com/certification/retired |
Apple 9L0-064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| File Systems and Storage | 9% | - Time Machine backup and restore - Disk Utility and volume management - HFS+ and Core Storage |
| iCloud and Services | 7% | - Apple ID and service authentication - iCloud integration and syncing |
| System Updates and Software Management | 6% | - Managing preferences and caches - Software Update and OS upgrades |
| Startup Process and System Architecture | 12% | - Kernel extensions and system launch - System logs and diagnostic tools - Boot sequence and EFI |
| User Accounts and Permissions | 9% | - Password reset and account recovery - Types of user accounts and privileges - File system permissions and ACLs |
| Installation and Recovery | 16% | - System requirements for OS X v10.8 - Installation methods and migration - Recovery system and troubleshooting boot issues |
| Applications and Processes | 12% | - Process management and Activity Monitor - Troubleshooting unresponsive apps - Application installation and Gatekeeper |
| Security and Privacy | 8% | - FileVault full-disk encryption - Firewall and security settings |
| Network Configuration and Troubleshooting | 15% | - Connectivity and DNS issues - Network services and file sharing - TCP/IP, Wi-Fi and Ethernet settings |
| Peripherals and Printing | 6% | - Printer setup and troubleshooting - USB, Thunderbolt and Bluetooth devices |
Apple OS X v10.8 Troubleshooting Sample Questions:
A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?
- A. Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.
- B. She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.
- C. In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.
- D. Startup from 05 X Recovery and choose the Get Help Online option.
Correct Answer: D 🗳️
What version of OS X Snow Leopard must be installed in order to upgrade to OS X Mountain Lion on a supported Mac?
- A. 10.6.8
- B. 10.6.4
- C. 10.6.3
- D. 10.6.1
Correct Answer: A 🗳️
Please examine the image above. A customer with a MacBook Air (13-inch, Mid 2011) sees this image on his screen. What would cause his Mac to display this image at startup?
- A. Internet Recovery has started downloading the OS X Recovery system image.
- B. The Mac is starting up from an external USB or Thunderbolt storage device.
- C. EFI has detected a hardware issue.
- D. Apple Service Diagnostics is loading.
Correct Answer: A 🗳️
From the list below, choose two valid features of the Guest Account in OS X Mountain Lion. Select Two:
- A. It can be managed with Parental Controls.
- B. Is limited to local login only, and cannot access network shared folders.
- C. When a Guest User logs out, the Guest Account's home folder is deleted.
- D. A password can be set for additional security when using a Guest account.
- E. Guest accounts appear automatically and cannot be disabled on 05 X Mountain Lion.
Correct Answer: A,C 🗳️
You would like to copy a 4 GB file from your MacBook Pro (Retina, Mid 2012) to a co-worker's MacBook Air (Mid 2011). Both Macs have OS X Mountain Lion installed. Which method requires the least configuration?
- A. Use an ethernet cable and enable file sharing.
- B. Set up Bluetooth File Exchange.
- C. Transfer with AirDrop.
- D. Upload the file to an online file storage service, then download it.
Correct Answer: C 🗳️
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