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Updated: Oct 10, 2026

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Apple 9L0-415 Exam Overview:

Certification Vendor:Apple
Exam Name:OS X Support Essentials 10.9
Exam Number:9L0-415
Passing Score:80% (approximate, subject to Apple certification policies)
Available Languages:English
Certificate Validity Period:Tied to OS X version certification; version-specific certification (retired)
Real Exam Qty:Approximately 80
Exam Price:USD 65–250 (varies by region and testing provider)
Related Certifications:Apple Certified Support Professional (ACSP)
Exam Duration:90 minutes
Exam Format:Multiple Choice, Computer-Based Exam (CBT)
Sample Questions:Apple 9L0-415 Sample Questions
Exam Way:Computer-based exam delivered via Pearson VUE or Apple Authorized Training Center (historically)
Pre Condition:Recommended familiarity with macOS basics and system administration concepts; exam is part of the Apple Certified Support Professional (ACSP) track; this specific exam is retired
Official Syllabus URL:https://training.apple.com

Apple 9L0-415 Exam Syllabus Topics:

SectionObjectives
Topic 1: Installation and Configuration of OS X 10.9
Topic 2: User Accounts and File Systems
Topic 3: Troubleshooting and Support Techniques
Topic 4: System Administration and Maintenance
Topic 5: Applications and Processes Management
Topic 6: Network Configuration and Services

Apple OS X Support Essentials 10.9 Sample Questions:

Question #1

You have a Mac OS X v10.6.8 computer that has several user accounts. If you install OS X Mountain Lion without first erasing the target volume, what will happen to the 10.6.8 operating system and the existing user accounts?

  • A. The Installer erases the 10.6.8 OS and installs Mountain Lion. It archives the user accounts, but they can be restored manually.
  • B. The Installer upgrades the 10.6.8 OS to Mountain Lion. It maintains the user accounts.
  • C. The Installer archives the 10.6.8 OS and installs Mountain Lion. It maintains the user accounts.
  • D. The Installer replaces the 10.6.8 OS with Mountain Lion. It archives the user accounts, but they can be restored manually.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

Standard is the default account type; administrative users can make changes to the system; a guest user doesn't require a password; sharing-only users can access only shared files; and the root user has unlimited access to any file or folder in the system.

  • A. What are the advantages of code signing?
  • B. What are some of the common file flags used by OS X?
  • C. What are the five types of user accounts in OS X? How are they different?
  • D. What does OS X use bundles or packages for?
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

Additional Apple devices must be authorized to use the iCloud Keychain service using a combination of the Apple ID password and another method. One method involves using an iCloud Security Code; the other method is to authorize access from another Apple device that has already been configured for the iCloud Keychain service.

  • A. What's a profile? How are profiles managed?
  • B. What's the best source for acquiring printer drivers for OS X?
  • C. What's a network location? Who can access network locations?
  • D. What's required to set up the iCloud Keychain service on multiple Apple devices?
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

What steps should you use when troubleshooting application issues?

  • A. The optional firewall settings let you control whether signed applications are automatically allowed through the firewall, control the list of allowed (or denied) applications, and enable stealth mode (which means your Mac won't respond to any unsolicited connections).
  • B. Gatekeeper can restrict software to Mac App Storeapplications only, or Mac App Store and identified developer applications only (this is the default option), or any application regardless of origin.
  • C. The four system resource domains are:
    User, containing applications and system resources specificto each user account
    Local, containing applications and system resourcesavailable to all users on the local Mac
    Network (optional), containing applications and systemresources available to any Mac that has an automatednetwork share
    System, containing applications and system resourcesrequired to provide basic system functionality
  • D. General application troubleshooting steps include restarting the application, trying another known working document, trying another user account, checking log files, deleting cache files, replacing preference files, and replacing application resources.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

How can you ensure that previously deleted items are securely erased?

  • A. The four erase options in Disk Utility are:
    Fastest, which simply replaces the volume's directory structure
    A second choice, which provides good security by writing zeros on top of all the previous disk data
    A third choice, which provides even better security by writing three separate passes of information on top of the previous disk data
    Most Secure, which provides the best security by writing seven separate passes of information on top of the previous disk data
  • B. From the Erase tab in Disk Utility, you can choose to securely erase the free space of a disk or volume. This securely erases any previously deleted files on the selected disk or volume
  • C. The Finder hides traditional UNIX resources from average users because they don't need to have access to those items. If users need access to these UNIX items, they can access them from Terminal.
  • D. The master password is used to reset local account passwords.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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