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Updated: Aug 09, 2026
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| Certification Vendor: | IBM |
| Exam Name: | Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 |
| Exam Number: | A2010-591 |
| Exam Format: | Multiple choice |
| Available Languages: | English |
| Related Certifications: | IBM Tivoli Service Management IBM Tivoli Service Automation Manager IBM SmartCloud Control Desk (legacy alignment) |
| Sample Questions: | IBM A2010-591 Sample Questions |
| Exam Way: | Online proctored exam or authorized testing center depending on IBM certification delivery method |
| Pre Condition: | Recommended understanding of IT service management (ITSM) principles and IBM Tivoli service automation solutions. |
| Section | Objectives |
|---|---|
| Operations and Administration | - Troubleshooting and maintenance practices - System setup and configuration basics - Monitoring and operational management |
| Service Management Processes | - Change and configuration management basics - Service catalog and fulfillment workflows - Incident, problem, and service request management |
| Architecture and Integration | - Integration with ITSM and enterprise systems - Data flow and system interaction model - Tivoli automation architecture components |
| Tivoli Service Automation Concepts | - Service provisioning and orchestration fundamentals - Workflow automation and process execution - Resource and lifecycle management |
| Tivoli Service Delivery and Process Automation Overview | - Process automation concepts and business value - IT service management (ITSM) fundamentals - IBM Tivoli service management portfolio and positioning |
1. Which two products should be presented to a client if they want to know more about the benefits of implementing IBM products for change, configuration, and release management, including application and infrastructure discovery? (Choose two.)
A) IBM Tivoli Application Dependency Discovery' Manager
B) IBM Tivoli Asset Discovery for Distributed
C) IBM SmartCloud Control Desk
D) IBM Tivoli Composite Application Manager
E) IBM SmartCloud Provisioning
2. Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?
A) It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.
B) It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.
C) It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.
D) It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.
3. A customer is planning to implement IBM SmartCloud Control Desk and IBM Tivoli Application Dependency Discovery Manager (TADDM). The solution will cover 5.000 end users and a data center with 600 servers running Windows, Linux, and UNIX operating systems. There will be 50 people in the IT department using the solution and one TADDM domain server scanning the whole environment.
Which statement is true if the customer wants to build three separate environments for development, test, and production?
A) The required number of all licenses is doubled because the development environment does not require separate licenses.
B) The required number of all licenses is tripled.
C) Only TADDM licenses are tripled.
D) The required licenses number does not change.
4. How are business processes supported in IBM Sen/ice Delivery and Process Automation products?
A) Create integrations between the various products
B) Use the comprehensive workflow engine
C) Write custom Java classes for each process
D) Implement runbook automation
5. A customer implemented a release management tool which holds inventory of systems that it manages. The customer wants to reconcile this data with configuration items discovered by IBM Tivoli Application Dependency Discovery Manager (TADDM). Which tool can import this data on a regular basis?
A) Custom Server Templates for TADDM
B) Custom Server Extensions for TADDM
C) IBM Tivoli Integration Composer
D) Migration Manager
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C |
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