Fundamentals of Applying IBM SmartCloud Control Desk V1

Question 1

Which component is optional in an IBM SmartCloud Control Desk installation?

A. Application server

B. Directory server

C. Web server

D. Database server

Correct Answer: B

Question 2

How can a user view the topology of a configuration item (CI) affected by an incident?

A. From the incident record, open the Detail Menu next to the CI, select Go to Configuration Items, and navigate to the CI Topology tab

B. Go to the IT Infrastructure module, open the Configuration Items application, enter the incident number, click Enter, and navigate to the CI Topology tab

C. From the incident record, navigate to the CI Topology tab

D. From the incident record, open the Select Action menu, and select View CI Topology

Correct Answer: A

Question 3

During a requirements gathering work session with a customer, they need to record the original categorization of the service request, would like this classification to copy to the work order, and be able to advise on the true root cause of the work order.
How might this be achieved with business processes?

A. Ensure the failure class and codes are configured on incident and work order

B. Ensure Use with Classification is checked for service request, problem, and work order

C. Configure failure class and codes and ensure details of problems, causes, and remedies

D. Enable Use with Classification for service request, work order, and failure codes

Correct Answer: C

Question 4

Which statement is true regarding configurations in the Security Group application?

A. The member of a security group that has the option selected Independent of Other Groups? Cannot be a member of other security groups.

B. End users may go directly to the Service Request application after logging in.

C. Each end user has one and only one Start Center.

D. Limits and tolerances are defined at the system level.

Correct Answer: B

Question 5

An IBM SmartCloud Control Desk (SCCD) system will be deployed with a new IBM Tivoli Directory Server (TDS) and WebSphere Application Server. Which two options must be selected during SCCD and its middleware installation in order to maintain the security group in TDS? (Choose two.)

A. Use application server and LDAP for authentication and user/group management

B. Use application server and LDAP for authentication only

C. Use IBM Maximo internal authentication

D. Defer the update of the IBM Maximo database

E. Secure the J2EE server using the Directory Server

Correct Answer: A,E

Question 6

Which three types of data can be loaded using the Quick Configuration tool of IBM SmartCloud Control Desk? (Choose three.)

A. Configuration Items

B. Classifications

C. Sites

D. Person Users

E. Assets

F. Job Plans

Correct Answer: A,D,E

Question 7

What is one way to determine which software is installed?

A. Administration> Resources

B. System Configuration > Logging

C. Help > System Information

D. Platform Configuration > System Properties

Correct Answer: C

Question 8

Most loggers are inactive by default and set to which mode level?

A. ERROR

B. DEFAULT

C. WARN

D. DEBUG

Correct Answer: A

IBM Fundamentals of Applying IBM SmartCloud Control Desk V1 - C9560-659 Exam Practice Test

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