Peoplecert ITIL V3 Foundation - CMS7 Exam Practice Test

A. Pocket Guides

B. The Service Support book

C. The ITIL Complementary Guidance

D. The Service Strategy book

A. Measuring the effectiveness and efficiency of service design and the supporting processes

B. Taking the overall service strategies and ensuring they are reflected in the Service Design process and the service designs that are produced

C. Producing quality, secure and resilient designs for new or improved services

D. Designing and maintaining all necessary service transition packages

A. The configuration management system is part of the configuration management database

B. The service knowledge management system is part of the configuration management system

C. The configuration management system is part of the service knowledge management system

D. The configuration management system is part of the known error database

A. To predict the root cause of issues in the IT infrastructure

B. Displaying the relationships between configuration items

C. Providing a central source of information on the IT services delivered

D. Showing the business impact of a change

A. Urgent change authority (UCA)

B. Technical management (TM)

C. Emergency change advisory board (ECAB)

D. Urgent change board (UCB)

A. Performance analysis

B. Monitoring services

C. Recording Configuration Items

D. Defining roles and responsibilities

A. Something that will happen

B. Something that has happened

C. Something that might happen

D. Something that won't happen

A. Service Transition: Plan and prepare for deployment

B. Service Strategy: Develop the offerings

C. Service Operation: IT Operations Management

D. Service Design: Design the processes

A. A method of structuring an organization

B. Delivers specific results

C. It is measurable

D. Responds to specific events

A. Service level agreements (SLAs)

B. Operational level agreements (OLAs)

C. Third-party contracts

D. The service portfolio

A. Is responsible for the day-to-day monitoring and operation of the service they own

B. Is accountable for a specific service within an organization

C. Is responsible for continual improvement and the management of change affecting the service they own

D. Is a primary stakeholder in all of the underlying IT processes which support the service they own

A. IT Operations Control and Facilities Management

B. Facilities Management and Release Management

C. Technical Management and Change Management

D. Network Management and Application Management