Study with CMS7 Actual Test Questions
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Updated: Sep 16, 2026
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Peoplecert CMS7 Exam Overview:
| Certification Vendor: | PeopleCert / AXELOS |
|---|---|
| Exam Name: | ITIL V3 Foundation Certificate in IT Service Management |
| Exam Number: | CMS7 |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26 out of 40) |
| Exam Format: | Single Answer, Closed Book, Multiple Choice |
| Exam Price: | ≈ $220–$300 USD / £180–£240 GBP |
| Exam Duration: | 60 (75 for non-native English speakers) |
| Available Languages: | Dutch, Spanish, Portuguese, German, Chinese, French, English, Japanese |
| Certificate Validity Period: | Lifetime (no renewal required) |
| Related Certifications: | ITIL V3 MALC ITIL V3 Intermediate ITIL V3 Expert |
| Recommended Training: | AXELOS Accredited Training Providers PeopleCert Learning Resources |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | Peoplecert CMS7 Sample Questions |
| Exam Way: | Online Remote Proctored / In-Person Test Center |
| Pre Condition: | No formal prerequisites; completion of accredited training recommended |
| Official Syllabus URL: | https://www.peoplecert.org/exams/itil-v3-foundation |
Peoplecert CMS7 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Functions and Roles | 10% | - Service Desk - Application Management - IT Operations Management - Key Roles - Technical Management |
| Topic 2: Service Management as a Practice | 15% | - Concept of Service and Service Management - Stakeholders and Value Creation - Governance and Best Practice |
| Topic 3: ITIL Service Lifecycle | 20% | - Continual Service Improvement - Service Transition - Service Operation - Service Design - Service Strategy |
| Topic 4: Key Principles and Models | 15% | - Deming Cycle - Service Portfolio - Process Model - Governance Model |
| Topic 5: Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
| Topic 6: Generic Concepts and Definitions | 10% | - Key Terminology - Service Assets and Configuration - Service Level Agreements |
| Topic 7: Selected ITIL Processes | 25% | - Service Level Management - Problem Management - Service Asset and Configuration Management - Release and Deployment Management - Change Management - Incident Management |
Peoplecert ITIL V3 Foundation Sample Questions:
Which of the following are the MAIN objectives of incident management?
1.To automatically detect service affecting events
2.To restore normal service operation as quickly as possible
3.To minimize adverse impacts on business operations
- A. 1 and 2 only
- B. 1 and 3 only
- C. All of the above
- D. 2 and 3 only
Correct Answer: D 🗳️
Which of the following sentences BEST describes a Standard Change?
- A. A pre-authorized change that has an accepted and established procedure
- B. A change to the service provider's established policies and guidelines
- C. A change that correctly follows the required change process
- D. A change that is made as the result of an audit
Correct Answer: A 🗳️
The MAIN purpose of the Service Portfolio is to describe services in terms of?
- A. Business Value
- B. Service Level Requirements
- C. Functionality
- D. IT Assets
Correct Answer: A 🗳️
Which of the following is the BEST description of a Centralized Service Desk?
- A. The desk is co-located within or physically close to the user community it serves
- B. The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
- C. There is a single desk in one location serving the whole organization
- D. The desk provides 24 hour global support
Correct Answer: C 🗳️
Which of the following is NOT a valid objective of Request Fulfillment?
- A. To source and deliver the components of standard services that have been requested
- B. To provide information to users about what services are available and how to request them
- C. To update the Service Catalogue with services that may be requested through the Service Desk
- D. To provide a channel for users to request and receive standard services
Correct Answer: C 🗳️
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