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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Marketing Cloud | - Customer data and segmentation - Campaign management and orchestration - Personalization and journey orchestration |
| SAP Sales Cloud & Service Cloud | - Sales process automation and CRM capabilities - Customer service management processes - Omnichannel engagement scenarios |
| SAP Commerce Cloud | - Extension and integration mechanisms - Storefront and personalization concepts - Product content and catalog management |
| Integration and Extensibility | - SAP Integration Suite concepts - API management and event-driven architecture - Extensibility options in SAP CX solutions |
| SAP Customer Experience Architecture | - SAP CX solution integration landscape - End-to-end CX architecture principles - Composable enterprise and CX strategy |
| Security and Identity Management | - Data protection and compliance in CX solutions - Authentication and authorization concepts |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which of the following are guiding principles of SAP Master Data Integration?
Note: There are 2 correct answers to this question.
- A. Central integration point for master data
- B. Out of the box integrations provided to cloud solutions from SAP
- C. Ensure high quality of master data across all applications
- D. Improve trust level of master data
Correct Answer: C,D 🗳️
Which statement describes SAP One Domain Model?
- A. It is a model for defining analytical content with common attributes and common semantics for SAP applications.
- B. It is a common model for business objects that enables systems to speak the same language during data exchange.
- C. It is a canonical model for enterprise data enhanced by SAP for cloud usage.
- D. It is a domain model for classifying integration types to different domains.
Correct Answer: B 🗳️
Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.
- A. To an employee
- B. To an outbound channel
- C. To a queue
- D. To a team
Correct Answer: A,D 🗳️
Which of the following are typical use cases for the Key User Tools in SAP Customer Experience solutions?
Note: There are 2 correct answers to this question.
- A. Complex scenarios requiring business logic
- B. Execution of logic in an external system
- C. Screen adaptations for user interfaces
- D. Addition of extension fields
Correct Answer: A,C 🗳️
Which of the following best describes Tactics in SAP Emarsys Customer Engagement?
- A. Tactics are KPIs available in Smart Insight dashboards.
- B. Tactics are pre-built automation programs designed to achieve a specific goal.
- C. Tactics are predefined segmentation rules.
- D. Tactics are spend management marketing plans.
Correct Answer: B 🗳️
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