Study with ITILFNDv5 Actual Test Questions
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Updated: May 31, 2026
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Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. Which of the following statements about 'outcomes' is TRUE?
A) Outcomes provide assurance to stakeholders regarding the performance of a service
B) The delivery of products to a stakeholder is enabled by outcomes
C) The level of expenses regarding a technology for a service is defined by an outcome
D) An outcome depends on at least one output to deliver a result
2. How should the ITIL Guiding Principle 'collaborate and promote visibility' be applied?
A) By limiting communication to management only
B) By reusing existing processes wherever possible
C) By capturing feedback after each iteration
D) By involving stakeholders and sharing information with them
3. What does ITIL emphasize as a key difference between Value stream mapping' and Value stream management?
A) Mapping applies to services, while management applies to products
B) Mapping identifies how value flows, while management ensures the value stream performs effectively over time
C) Mapping is used only for reporting, while management is used only for auditing
D) Mapping focuses on cost control, while management focuses on risk avoidance
4. Which of the following is NOT one of the steps in value stream mapping?
A) Value stream identification
B) Mapping of the 'as-is' value stream
C) Mapping a 'to-be' value stream
D) Value stream management
5. Which of the following BEST describes a release?
A) A version of a product, service, or other configuration item made available for use
B) The addition, modification, or removal of anything that could affect services
C) An unplanned interruption to a service or reduction in the quality of a service
D) A cause, or potential cause, of one or more incidents
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A |
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