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Updated: Sep 03, 2026
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CIPS L5M9 Exam Overview:
| Certification Vendor: | CIPS (Chartered Institute of Procurement & Supply) |
|---|---|
| Exam Name: | Operations Management |
| Exam Number: | L5M9 |
| Related Certifications: | CIPS Level 5 Advanced Diploma in Procurement and Supply |
| Available Languages: | English |
| Passing Score: | 50% |
| Exam Format: | Objective response, Multiple-choice questions (MCQs), Scenario-based questions |
| Exam Duration: | 90 minutes |
| Recommended Training: | CIPS Study Resources |
| Exam Registration: | CIPS Official Qualifications Portal |
| Sample Questions: | CIPS L5M9 Sample Questions |
| Exam Way: | Computer-based or center-based objective response exam (CIPS approved test centres or remote proctoring depending on region). |
| Pre Condition: | No formal prerequisite for L5M9 beyond being enrolled in CIPS Level 5 Advanced Diploma modules. |
| Official Syllabus URL: | https://www.cips.org/qualifications |
CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Quality and Reliability Management | - Failure prevention and recovery
|
| Topic 2: Operations Management Concepts | - Definition and scope of operations management
|
| Topic 3: Performance Improvement in Operations | - Performance measurement and benchmarking
|
| Topic 4: Operations Processes and Systems | - Process design and analysis
|
| Topic 5: Operations Strategy and Performance | - Operations strategy development
|
CIPS Operations Management Sample Questions:
Question 1
Managing the supply chain, inventory and the implementation of Lean processes fall under which category of activity of the Operational Process?
A. directing
B. delivery
C. designing
D. developing
Question 2
Bilal is an Operations Manager at an apple pie manufacturer and is currently undertaking an Aggregate Capacity Analysis.
What is the purpose of this?
A. It will give Bilal an overall evaluation of the company's ability to meet demand fluctuations
B. It will help Bilal decide if he needs to hire more workers in the short term to ensure the factory produces enough apple pies to meet demand
C. It will help Bilal assess if he is working within the allocated budget
D. It will tell Bilal if he has the correct number of apples he needs to produce the desired number of apple pies
Question 3
What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?
A. increasing market share
B. reducing costs
C. customer satisfaction
D. zero defects
Question 4
Total Quality Management is built on 8 founding principles. Which of the following do these include? Select THREE.
A. process improvement
B. supply chain integration
C. employee involvement
D. bottom-up process design
E. fact-based decision making
Question 5
In Operations Management strategies, there are 10 strategic areas which fall into two categories: structure-related and infrastructure-related. Which of the following are structure-related? Select TWO
A. new product development
B. quality
C. supply network
D. capacity
E. performance measurements
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: A,C,E | Question 5 Answer: C,D |
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