WGU Organizational Behavior (GTO1, C715) - Organizational-Behavior Exam Practice Test

Question 1

How can an organization transmit its culture to its employees?

A. By creating and repeating ritualistic activities

B. By requiring employees to memorize the mission statement

C. By influencing the balance of cultural backgrounds of employees

D. By studying employee gripes and complaints

Correct Answer: A

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Question 2

After physiological desires such as hunger, thirst, and shelter are met, the next level of desires becomes the basis for motivation. This is an example of which theory?

A. Two factor theory

B. X and Y hierarchy

C. Maslow's hierarchy of needs

D. Bigelow's three factor theory

Correct Answer: C

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Question 3

Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

A. Confrontation and smoothing

B. Satisfying goals and smoothing

C. Compromise and superordinate goals

D. Smoothing and confrontation

Correct Answer: C

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Question 4

A coach encourages a person to run two miles in ten minutes and provides the person a stopwatch to check periodically. The person completes the run in 9.8 minutes. Considering the goal-setting theory of motivation, which two factors explain why the person achieved the goal?

A. Challenge and encouragement

B. Specificity and feedback

C. Specificity and encouragement

D. Direction and challenge

Correct Answer: B

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Question 5

A team is struggling to resolve procedural issues that govern their performance. What should the team leader do to resolve the problem?

A. Research the problem and impose a solution

B. Appoint an assistant team leader to track the struggles and report back

C. Rearrange roles within the team by adding members

D. Ask questions and help team members talk through the problem

Correct Answer: D

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WGU Organizational Behavior (GTO1, C715) - Organizational-Behavior Exam Practice Test

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