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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. If calls need to be directed to a VoiceMail Pro module named DayAA, what should the destination field of the incoming call route look like?
A . VM:DayAAB . DayAAC . #DayAAD . AA:DayAAA Which three steps must be completed to get Embedded Voicemail (EVM) Dial by Name to work correctly? (Choose three.)

A) Configure Dial By Name action off Auto Attendant.
B) Add names to the system directory.
C) Embedded Voicemail code is set.
D) Users need to record their names.
E) Updated prompts are needed on the flash card.

2. Which two are power options for IP telephones on the IP Office? (Choose two.)

A) 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
B) Power over Ethernet switch conforming to 802.3af standards
C) Class "A" 24 volt power supply
D) Class "B" 24 Volt power supply

3. You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

A) Yes, provide the correct settings in Supervisor Views.
B) Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
C) Yes, but a supervisor has to install the CCV software.
D) No, this feature only works using the Compact Contact Center.
E) Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.

4. A potential customer has a requirement for the IP Office platform to monitor the state of extensions, trunk cards, and expansion modules. The customer would like to have any alarms emailed to an email address. What satisfies this requirement?

A) SMDR
B) System Status Application
C) SNMP
D) Voicemail Pro Client
E) IP Office Monitor

5. Secure Digital (SD) card commands can be invoked from which three sources? (Choose three.)

A) Avaya phones
B) VoiceMail Pro Client
C) IP Office Manager
D) System Status Application (SSA)
E) IP Office System Monitor

Solutions: