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Apple 9L0-006 Exam Syllabus Topics:

Apple Macintosh Service Sample Questions:

1. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?

A) Discharge the CRT and establish an ongoing ground.
B) Gather all necessary tools and perform all preliminary steps.
C) Order all available service parts for the appropriate configuration of the product.
D) Lay the product on its side so it will not fall over.
E) Disconnect and reconnect all internal cables.

2. Which THREE of the following probing questions are most appropriate to ask the customer when troubleshooting AirPort issues? SELECT THREE

A) Are any hubs, routers, or other computers connected to the network?
B) What is the URL of the website the customer is attempting to access?
C) Are just wireless computers affected?
D) Can the customer print to a networked printer?
E) What is the computer's processor speed?
F) Are both wired and wireless computers affected?

3. Which of the following can permanently damage an LCD display?

A) Not using a screen saver.
B) Turning brightness up too high.
C) Rubbing the display.
D) Using a screen saver.

4. A customer claims that her Mac mini, with an AirPort Extreme card installed, cannot connect to her AirPort Express network at home. Her configuration includes an Apple
Cinema Display resting on top of the Mac mini, and a functioning AirPort Express Base
Station 20 feet away. Which of the following choices is the most likely cause of this problem?

A) The AirPort Express Base Station is too far away.
B) The Mac mini must be upgraded to Mac OS X v10.4.7 first.
C) AirPort reception is affected by the display on top of the Mac mini.
D) The AirPort Express Base Station is not compatible with the Mac mini.

5. A customer asks about RAM speed requirements to upgrade his Mac.
What Apple resource should you refer this customer to?

A) Service manual
B) Downloads
C) Discussions
D) Specifications

Solutions: