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Avaya 3100 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Aura Communication Manager Administration Exam
Exam Number:3100
Exam Format:Multiple Choice
Exam Price:USD 125–175
Related Certifications:ACSS - 3101 Avaya Aura Session and System Manager
ACIS - 6002 Avaya Aura Communication Manager & CMM Messaging - Embedded
Certificate Validity Period:2 years
Passing Score:Not publicly disclosed by Avaya
Exam Duration:90 minutes
Available Languages:English
Real Exam Qty:60–92
Recommended Training:Official Avaya Documentation
Administering Avaya Aura Communication Manager
Exam Registration:Avaya Learning
Pearson VUE
Sample Questions:Avaya 3100 Sample Questions
Exam Way:Online proctored or onsite at authorized test centers
Pre Condition:No mandatory prerequisites recommended; prior experience with Avaya Aura Communication Manager is highly advised
Official Syllabus URL:https://downloads.avaya.com/css/P8/documents/100171706

Avaya 3100 Exam Syllabus Topics:

SectionWeightObjectives
User & Endpoint Administration25%- Station configuration and management
- SIP/H.323 endpoint setup
- User features and permissions
- Class of Service (COS) and Class of Restriction (COR)
Call Routing & Trunk Configuration25%- Route patterns and Automatic Route Selection
- Call coverage and hunt groups
- VDNs and vector routing
- Trunk groups: CO, Tie, SIP, ISDN
Avaya Aura Architecture & System Access20%- Avaya Site Administration (ASA) usage
- Communication Manager role in Aura platform
- Command Line Interface (CLI) basics
- System Management Interface (SMI) navigation
System Maintenance & Troubleshooting15%- Alarm monitoring and reporting
- Basic fault isolation
- System backup and restore
- System logs and activity history
Communication Manager Messaging15%- Mailbox configuration
- Messaging system integration
- Messaging features and administration

3100 Exam FAQ: What Candidates Ask Most

The Avaya 3100 exam, officially titled Avaya Aura Communication Manager Administration Exam, is the required test for earning the Avaya Certified Support Specialist (ACSS) - Avaya Aura Communication Manager Administration certification, a credential at the Specialist level. Passing it validates the skills Avaya expects from certified professionals, and it can also support progress toward related credentials such as ACSS - 3101 Avaya Aura Session and System Manager, ACIS - 6002 Avaya Aura Communication Manager & CMM Messaging - Embedded.

The 3100 exam includes 60–92 questions, and you have 90 minutes to complete it. Before exam day, divide the available time by the question count so you know the pace you need to hold, and practice flagging time-consuming items for review instead of stalling on a single question. Timed sessions in the Actualtests4sure test engine are the easiest way to build that rhythm before it counts.

You need Not publicly disclosed by Avaya to pass the 3100 exam, and the official registration fee is USD 125–175. Keep in mind that a failed attempt means paying that fee in full again for a retake, so avoid booking your seat on a hunch. Work through the Actualtests4sure practice test until your scores sit comfortably above the passing requirement before you schedule the exam.

Avaya asks candidates to meet the following requirement before registering: No mandatory prerequisites recommended; prior experience with Avaya Aura Communication Manager is highly advised. Exam policies do change, so confirm the latest details on the official exam page at https://downloads.avaya.com/css/P8/documents/100171706 before you book.

You can book your seat through the official registration channels below:

The 3100 exam is delivered in the following format: Online proctored or onsite at authorized test centers.

Avaya recommends the following official training for this exam:

A course builds the theory; practice turns it into exam-day performance. Once you finish a class, the 92 practice questions from Actualtests4sure show you how the same knowledge appears in exam-style items.

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The Avaya Aura Communication Manager Administration exam is organized into 5 major domains. Some of the key domains include:

  • User & Endpoint Administration, accounting for 25% of the exam
  • System Maintenance & Troubleshooting, accounting for 15% of the exam
  • Call Routing & Trunk Configuration, accounting for 25% of the exam

Scroll up to the Exam Topics section for the complete breakdown, and use it to plan how much study time each domain deserves.

Avaya Aura Communication Manager Administration Sample Questions:

Question #1

Which two fields and settings must be verified on the system-parameters customer-options form when adding 16xx or 96xx type telephones? (Choose two.)

  • A. IP Stations field is "y"
  • B. Maximum Concurrently Registered IP Stations greater than "0"
  • C. Maximum Media Gateway VAL Sources greater than "0"
  • D. Digital Stations field is "y"
  • E. Maximum Off-PBX Telephones greater than "0"
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

Which parameters must be configured to implement Automatic Route Selection (ARS)?

  • A. Far-End Node, Near-End Node, Coverage Path, Call Forwarding
  • B. Feature Access Code, Digit Analysis, Digit Conversion, Route Pattern, Trunk Group
  • C. Dial Plan, Codec Set, Private Numbering, Network Region
  • D. MGC List, H 2<18 Link Timer, Call Admission Control. Feature Access Code
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

Your customer had a short WAN outage and you want to know If all of the gateways have reregistered with the Communication Manager server.
Which Interface and command must be used?

  • A. SMI with a process status command
  • B. SMI with a status summary command
  • C. ASA with a status media-gateway command
  • D. ASA with a display process-status command
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

Changes performed to Communication Manager are written to volatile RAM.
Which Communication Manager SAT command must be used to copy these changes to the hard disk, so that In case of a loss of power, the changes will be available?

  • A. Save translation startup-configuration
  • B. Copy translation all
  • C. Copy running-configuration startup-configuration
  • D. Save translation
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5


Consider the settings shown in exhibit displayed by using the display route - pattern command. You must deny calls from users in COR 10 to use route pattern 1. What should the fault restriction level (FRL) for COR 10 be?

  • A. 2
  • B. 5
  • C. 3
  • D. 4
  • E. 6
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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