Pass the actual test with the help of 3100 study guide
Last Updated: Sep 15, 2026
No. of Questions: 92 Questions & Answers with Testing Engine
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| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Communication Manager Administration Exam |
| Exam Number: | 3100 |
| Exam Format: | Multiple Choice |
| Exam Price: | USD 125–175 |
| Related Certifications: | ACSS - 3101 Avaya Aura Session and System Manager ACIS - 6002 Avaya Aura Communication Manager & CMM Messaging - Embedded |
| Certificate Validity Period: | 2 years |
| Passing Score: | Not publicly disclosed by Avaya |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Real Exam Qty: | 60–92 |
| Recommended Training: | Official Avaya Documentation Administering Avaya Aura Communication Manager |
| Exam Registration: | Avaya Learning Pearson VUE |
| Sample Questions: | Avaya 3100 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized test centers |
| Pre Condition: | No mandatory prerequisites recommended; prior experience with Avaya Aura Communication Manager is highly advised |
| Official Syllabus URL: | https://downloads.avaya.com/css/P8/documents/100171706 |
| Section | Weight | Objectives |
|---|---|---|
| User & Endpoint Administration | 25% | - Station configuration and management - SIP/H.323 endpoint setup - User features and permissions - Class of Service (COS) and Class of Restriction (COR) |
| Call Routing & Trunk Configuration | 25% | - Route patterns and Automatic Route Selection - Call coverage and hunt groups - VDNs and vector routing - Trunk groups: CO, Tie, SIP, ISDN |
| Avaya Aura Architecture & System Access | 20% | - Avaya Site Administration (ASA) usage - Communication Manager role in Aura platform - Command Line Interface (CLI) basics - System Management Interface (SMI) navigation |
| System Maintenance & Troubleshooting | 15% | - Alarm monitoring and reporting - Basic fault isolation - System backup and restore - System logs and activity history |
| Communication Manager Messaging | 15% | - Mailbox configuration - Messaging system integration - Messaging features and administration |
The Avaya 3100 exam, officially titled Avaya Aura Communication Manager Administration Exam, is the required test for earning the Avaya Certified Support Specialist (ACSS) - Avaya Aura Communication Manager Administration certification, a credential at the Specialist level. Passing it validates the skills Avaya expects from certified professionals, and it can also support progress toward related credentials such as ACSS - 3101 Avaya Aura Session and System Manager, ACIS - 6002 Avaya Aura Communication Manager & CMM Messaging - Embedded.
The 3100 exam includes 60–92 questions, and you have 90 minutes to complete it. Before exam day, divide the available time by the question count so you know the pace you need to hold, and practice flagging time-consuming items for review instead of stalling on a single question. Timed sessions in the Actualtests4sure test engine are the easiest way to build that rhythm before it counts.
You need Not publicly disclosed by Avaya to pass the 3100 exam, and the official registration fee is USD 125–175. Keep in mind that a failed attempt means paying that fee in full again for a retake, so avoid booking your seat on a hunch. Work through the Actualtests4sure practice test until your scores sit comfortably above the passing requirement before you schedule the exam.
Avaya asks candidates to meet the following requirement before registering: No mandatory prerequisites recommended; prior experience with Avaya Aura Communication Manager is highly advised. Exam policies do change, so confirm the latest details on the official exam page at https://downloads.avaya.com/css/P8/documents/100171706 before you book.
You can book your seat through the official registration channels below:
The 3100 exam is delivered in the following format: Online proctored or onsite at authorized test centers.
Avaya recommends the following official training for this exam:
A course builds the theory; practice turns it into exam-day performance. Once you finish a class, the 92 practice questions from Actualtests4sure show you how the same knowledge appears in exam-style items.
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The Avaya Aura Communication Manager Administration exam is organized into 5 major domains. Some of the key domains include:
Scroll up to the Exam Topics section for the complete breakdown, and use it to plan how much study time each domain deserves.
Which two fields and settings must be verified on the system-parameters customer-options form when adding 16xx or 96xx type telephones? (Choose two.)
Correct Answer: B 🗳️
Which parameters must be configured to implement Automatic Route Selection (ARS)?
Correct Answer: B 🗳️
Your customer had a short WAN outage and you want to know If all of the gateways have reregistered with the Communication Manager server.
Which Interface and command must be used?
Correct Answer: C 🗳️
Changes performed to Communication Manager are written to volatile RAM.
Which Communication Manager SAT command must be used to copy these changes to the hard disk, so that In case of a loss of power, the changes will be available?
Correct Answer: D 🗳️

Consider the settings shown in exhibit displayed by using the display route - pattern command. You must deny calls from users in COR 10 to use route pattern 1. What should the fault restriction level (FRL) for COR 10 be?
Correct Answer: A 🗳️
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