Pass the actual test with the help of 132-S-710.2 study guide
Last Updated: Sep 06, 2026
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| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Specialist: Call Center Design Elective Exam |
| Exam Number: | 132-S-710.2 |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60-70 |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Avaya Specialist: Call Center Implement and Support Elective |
| Exam Format: | Multiple Choice (Single/Multiple Response) |
| Available Languages: | English |
| Exam Price: | $125 USD |
| Recommended Training: | Designing Avaya Call Center Solutions Avaya Aura Call Center Elite Overview |
| Exam Registration: | Avaya Learning Center Pearson VUE Avaya Exam Registration |
| Exam Way: | Proctored exam via Pearson VUE: in-person test center or online proctored (OnVUE) |
| Pre Condition: | Basic knowledge of Avaya Aura Call Center Elite, routing concepts, and telephony infrastructure; no mandatory prerequisite exam |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security & Compliance | 10% | - Access control and data protection - Regulatory compliance requirements |
| Topic 2: Reporting & Performance Management | 15% | - Database and reporting tool integration - Real-time and historical reporting design - Key performance indicators (KPIs) |
| Topic 3: Call Routing & Vectoring Design | 30% | - Vector configuration and queue management - VRU/IVR integration and call flow design - Skill-based routing and priority handling |
| Topic 4: Call Center Solution Architecture & Requirements | 25% | - System components and interoperability - Scalability and redundancy planning - Business and technical requirements analysis |
| Topic 5: Agent & Resource Management | 20% | - Supervisor and administration access - Agent groups, skills and profiles - Capacity planning and resource allocation |
The Avaya 132-S-710.2 exam, officially titled Avaya Specialist: Call Center Design Elective Exam, is the required test for earning the Avaya Specialist: Call Center Design Elective certification, a credential at the Specialist level. Passing it validates the skills Avaya expects from certified professionals, and it can also support progress toward related credentials such as Avaya Specialist: Call Center Implement and Support Elective.
The 132-S-710.2 exam includes 60-70 questions, and you have 90 minutes to complete it. Before exam day, divide the available time by the question count so you know the pace you need to hold, and practice flagging time-consuming items for review instead of stalling on a single question. Timed sessions in the Actualtests4sure test engine are the easiest way to build that rhythm before it counts.
You need 70% to pass the 132-S-710.2 exam, and the official registration fee is $125 USD. Keep in mind that a failed attempt means paying that fee in full again for a retake, so avoid booking your seat on a hunch. Work through the Actualtests4sure practice test until your scores sit comfortably above the passing requirement before you schedule the exam.
Avaya asks candidates to meet the following requirement before registering: Basic knowledge of Avaya Aura Call Center Elite, routing concepts, and telephony infrastructure; no mandatory prerequisite exam. Exam policies do change, so confirm the latest details on the official exam page at https://www.avaya-learning.com/ before you book.
You can book your seat through the official registration channels below:
The 132-S-710.2 exam is delivered in the following format: Proctored exam via Pearson VUE: in-person test center or online proctored (OnVUE).
Avaya recommends the following official training for this exam:
A course builds the theory; practice turns it into exam-day performance. Once you finish a class, the 100 practice questions from Actualtests4sure show you how the same knowledge appears in exam-style items.
Yes. Actualtests4sure offers a free PDF demo of the Avaya Specialist: Call Center Design Elective practice questions, so you can judge the quality and format before purchasing. After you buy, your purchase includes 365 days of free updates; if the product expires after that period, you can extend the update service at a 50% discount from your member zone.
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The Avaya Specialist: Call Center Design Elective exam is organized into 5 major domains. Some of the key domains include:
Scroll up to the Exam Topics section for the complete breakdown, and use it to plan how much study time each domain deserves.
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