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Last Updated: Oct 06, 2026

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Avaya 6202.1 Exam Syllabus Topics:

SectionWeightObjectives
Avaya Aura Contact Center Core System Architecture22%- Core Server Component Roles & Interconnection
  • 1. SIP trunking and Aura Session Manager integration
    • 2. CCMS, CCMA, CCMM and CCT Component Functions
      - Hardware & Operating System Deployment Prerequisites
      • 1. Windows Server platform compatibility specifications
        • 2. Network port, firewall and TLS certificate requirements
          Post-Implementation Validation, Troubleshooting & Maintenance12%- System test call flows and contact handling validation
          • 1. Log collection tools for connection and routing faults
            • 2. Agent login, inbound/outbound call test procedures
              Multimedia Contact Center (CCMM) Implementation16%- Email, chat and web contact channel configuration
              • 1. Multimedia workflow and contact distribution rules
                • 2. Multimedia licensing and commissioning workflows
                  - Third-party CRM and database integration interfaces
                  • 1. CTI toolkit and external data lookup configuration
                    • 2. Real-time reporting database connection setup
                      End-to-End Server Installation & Upgrade Procedures26%- Sequential multi-server installation workflow
                      • 1. License Manager deployment and entitlement activation
                        • 2. CCMS database creation and post-install validation
                          - Service Pack, Release Update and migration tasks
                          • 1. Pre-upgrade backup and rollback planning
                            • 2. Cross-version configuration migration utilities
                              Contact Center Core Configuration & Agent Environment Setup24%- Queue management, routing scripts and vector processing
                              • 1. Priority routing, wait treatment and overflow rules
                                • 2. Open Queue licensing and feature activation
                                  - Call Routing, Skill Groups and Agent Partitioning
                                  • 1. Agent desktop profiles and softphone provisioning
                                    • 2. Skill, skillset and supervisor group administration

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