[Apr-2024] FSL-201 Exam Dumps - Free Demo & 365 Day Updates
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Salesforce FSL-201 certification exam covers a wide range of topics related to Salesforce Field Service Lightning, such as service territories, scheduling and dispatching, work orders, mobile solutions, and analytics. FSL-201 exam consists of 60 multiple-choice questions and must be completed within 105 minutes. The passing score for the exam is 65%, and the exam fee is $200.
Salesforce FSL-201 certification exam covers a range of topics related to Field Service Lightning, including the configuration and management of Field Service Lightning features and functionality, the integration of Field Service Lightning with other Salesforce products and third-party applications, and the development of custom solutions using the Salesforce platform. FSL-201 exam also covers best practices for implementing Field Service Lightning solutions, including the use of automation, analytics, and mobile technology to improve service delivery and increase customer satisfaction.
NEW QUESTION # 61
Northern Trail Outfitters is planning to perform nightly batch loads into Salesforce from an external system with a custom Java application using the and the CIO is curious about monitoring recommendations for the jobs from the Technical Architect Which two recommendations will help meet the requirements?
Choose 2 answers
- A. Set the Salesforce debug logs level to "finest" and add the user Id running the job to monitor in the "Debug Logs" in the setup menu.
- B. Visually monitor in the Salesforce UI using the "Bulk Data Load Jobs in Salesforce in the setup menu.
- C. Write the error response from the Bulk API status to a custom error logging object in Salesforce using an Apex trigger and create reports on the object.
- D. Use the getBatchInfo method in the Java application to monitor the status of the jobs from the Java application.
Answer: B,D
NEW QUESTION # 62
Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways a Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers
- A. Auto-generate Work Orders with a 14 day Generation Timeframe.
- B. Associate a Required Skill called Site Visit to a Maintenance Plan.
- C. Auto-generate Work Orders with a 14 day Generation Horizon.
- D. Associate a Work Type called Site Visit to a Maintenance Plan.
Answer: C,D
NEW QUESTION # 63
Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?
- A. Assets to Products
- B. Work Orders to Products
- C. Products to Accounts
- D. Work Orders to Assets
Answer: D
Explanation:
Assets are used to track the customer's install base, such as products or equipment that require service. Work orders are used to track the work that needs to be done on assets. By relating work orders to assets, the system can track the work history and status of each asset.
NEW QUESTION # 64
Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers. What should a Consultant recommend so the Field Technician sees only the necessary fields?
- A. Field Technician Field Sets
- B. Field Technician Mini-Page Layouts
- C. Field Technician Visualforce Pages
- D. Field Technician Page Layouts
Answer: D
NEW QUESTION # 65
Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers
- A. Set the Number of Services to Drip Feed on the Service Territory.
- B. Enable Sharing of Dispatched Service Appointments.
- C. Set the Service Appointment to Dispatch in Field Service Settings.
- D. Enable Drip Feed Dispatching in Field Service Settings.
Answer: A,D
Explanation:
Drip Feed Dispatching is a feature that allows dispatching groups of service appointments to technicians at regular intervals instead of all at once[56]. Enabling Drip Feed Dispatching in Field Service Settings allows turning on this feature for all service territories[57]. Setting the Number of Services to Drip Feed on the Service Territory allows specifying how many service appointments should be dispatched at a time for each service territory[58]. Setting the Service Appointment to Dispatch in Field Service Settings would not affect how many service appointments are dispatched at a time. Enabling Sharing of Dispatched Service Appointments would not affect how many service appointments are dispatched at a time. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_enable.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_configure.htm&type=5
NEW QUESTION # 66
Universal Containers has identified a business process in which a Customer Support Agent reviews an existing Work Order and needs to associate an additional part to the order for the Technician to successfully complete the job.
How should a Consultant support this process?
- A. Add a new Product Required to the Work Type. 2
- B. Add a new Product Consumed to the Work Order.
- C. Add a new Product Consumed to the Work Rule. Seer
- D. Add a new Product Required to the Work Order.
Answer: A
NEW QUESTION # 67
Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers
- A. Scheduled End
- B. Scheduled Start
- C. Arrival Window End
- D. Arrival Window Start
Answer: C,D
Explanation:
Arrival Window Start and Arrival Window End are fields on the Service Appointment that indicate when a technician is expected to arrive at a customer site based on travel time and service duration calculations. These fields can be shared with customers to set expectations around upcoming appointments. Scheduled End and Scheduled Start are fields on the Service Appointment that indicate when a technician is scheduled to start and end their service based on their availability and assigned time slots. These fields are not accurate indicators of when a technician will arrive at a customer site, as they do not account for travel time and service duration variations. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5
NEW QUESTION # 68
Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?
- A. Creak the products as serialized inventory and the installation kits as unsterilized inventory.
- B. Create the products and the installation kits as serialized inventory.
- C. Create the products and the installation kits as a single serialized product.
- D. Create the products and the installation kits as unsterilized inventory.
Answer: A
NEW QUESTION # 69
Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)
- A. Site Details
- B. Product Catalog
- C. Contact
- D. Asset History
- E. Address
Answer: A,C,E
NEW QUESTION # 70
Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?
- A. Enable Drip-feed to dispatch the next appointments.
- B. Configure the Auto Dispatch scheduled job.
- C. Leverage Resource Schedule Optimization.
- D. Shuffle daily work manually via the Gantt.
Answer: D
NEW QUESTION # 71
universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion.
What should a consultant utilize to meet this requirement?
- A. Work order record types
- B. Entitlement templates
- C. Work types
- D. Entitlements
Answer: C
NEW QUESTION # 72
Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose 2 answers
- A. Create the Service Territory Location as a Location lookup field.
- B. Add the Service Territory Location Related List on the Location page layout.
- C. Add the Service Territory Location Related List on the Service Territory page layout.
- D. Create the Service Territory Location as a Service Territory lookup field.
Answer: A,C
NEW QUESTION # 73
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?
- A. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."
- B. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Closed"
- C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as "Cancelled."
- D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Cannot Complete".
Answer: D
NEW QUESTION # 74
When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.
How should this issue be resolved?
- A. Make sure the case entitlement record is being shared with the service resource.
- B. Add work order milestones after the case milestones to the entitlement process.
- C. Create a separate entitlement process associated to the work order object.
- D. Ensure the work order entitlement is related to the same process as the case entitlement.
Answer: C
NEW QUESTION # 75
Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?
- A. A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.
- B. An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.
- C. A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.
- D. A Work Order Line Item will inherit their parent Work Order's Work Type Skills, and the user is unable to make additional changes.
Answer: A
NEW QUESTION # 76
A dispatcher needs to reduce the backlog of service appointments in different territories and focus on Individual customer service. Which scheduling policy should the dispatcher use
- A. Customer first
- B. High intensity
- C. Soft boundaries
- D. Emergency
Answer: C
NEW QUESTION # 77
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