BEST Verified Salesforce Salesforce-Certified-Administrator Exam Questions (2024)
The Best Practice Test Preparation for the Salesforce-Certified-Administrator Certification Exam
Salesforce Certified Administrator certification exam is one of the most sought-after certifications in the world of Salesforce. It is designed to test and validate the knowledge and skills of individuals who are responsible for managing and maintaining Salesforce implementations. Salesforce-Certified-Administrator exam is typically taken by Salesforce administrators, system administrators, and developers who work with Salesforce applications.
Preparing for the Salesforce Certified Administrator exam requires a significant amount of time and effort. Candidates should have a solid understanding of Salesforce and its features, as well as experience working with the platform. Salesforce offers a variety of resources to help candidates prepare for the exam, including training courses, study guides, and practice exams.
NEW QUESTION # 82
Clod Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the questions that is needed.
How should an administrator complete this?
- A. Use a conditional visibility to hide the unnecessary question
- B. Use a decision element and a new screen to show the proper question
- C. Use a new version of the flow for each scenario.
- D. Use branching in the flow screen to show the proper scenario
Answer: A
Explanation:
Explanation
Conditional visibility is a feature that allows administrators to show or hide screen components in a flow based on certain conditions or criteria. For example, conditional visibility can show only one question on a screen depending on the value of another field or variable. Conditional visibility consists of one or more rules that define when to show or hide a component based on an expression that evaluates to true or false. In this case, the administrator can use conditional visibility to hide the unnecessary question on the screen flow based on the scenario. References:
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_screencmp.htm&type=5
NEW QUESTION # 83
A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Campaign, but add new Campaign Members orupdate Member statuses.
How can an administrator troubleshoot this problem?
- A. Provide the user access to both Leads and Contacts to edit all Members.
- B. Run a Campaign report and update any Member information via Data Loader.
- C. Create a permission set to allow the user to edit Campaign Members.
- D. Make sure the Marketing UserCheckbox is checked on the user record page.
Answer: D
Explanation:
Explanation
To allow a user to add new Campaign Members or update Member statuses, the administrator should make sure that Marketing UserCheckbox is checked on the user record page. This checkbox enables users to create, edit, and delete campaigns, configure advanced campaign setup, import leads, manage campaign members, and update campaign history via mass update. The checkbox also requires users to have Read and Edit permissions on campaigns and leads/contacts. Creating a permission set, providing access to both Leads and Contacts, or running a Campaign report will not enable users to manage Campaign Members.
References:https://help.salesforce.com/s/articleView?id=sf.campaigns_enable.htm&type=5
NEW QUESTION # 84
Universal Containers wants to provide reseller partners with discounted prices on the products they purchase.
How should an administrator configure this requirement?
- A. Add a Partner_Discount_c field to the Opportunity
- B. Build separate reseller partner products.
- C. Create a separate PriceBook for reseller partners.
- D. Use a different Opportunity record type.
Answer: C
Explanation:
Explanation
A PriceBook is a feature that allows administrators to define different prices for the same products based on different criteria such as customer segment, region, channel, etc. For example, a PriceBook can provide reseller partners with discounted prices on the products they purchase compared to regular customers. A PriceBook consists of one or more PriceBook entries that specify the product ID, pricebook ID, list price, currency, and active status for each product-pricebook combination. References:
https://help.salesforce.com/s/articleView?id=sf.pricebook_overview.htm&type=5
NEW QUESTION # 85
Which tool should an administrator use to review recent configuration changes made in their org?
- A. Debug logs
- B. Setup Audit Trail
- C. Critical Updates
- D. Field History Tracking
Answer: B
Explanation:
Explanation
Setup audit trail is a tool that allows administrators to review recent configuration changes made in their org. It shows a list of up to 180 days of setup changes made by anyone in the org, including the date, time, user, and type of change. It can help administrators track who made what changes and when, and troubleshoot any issues caused by configuration changes. Critical updates are notifications that inform administrators of new features or enhancements that may impact their org; they do not show configuration changes made by users.
Debug logs are records of database operations, system processes, and errors that occur when executing a transaction or running unit tests; they do not show configuration changes made by users either. Field history tracking is a feature that allows administrators to track changes to the values of certain fields on records; it does not show configuration changes made in setup. References:
https://help.salesforce.com/s/articleView?id=sf.monitorsetup.htm&type=5
NEW QUESTION # 86
Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role.
How Should the administrator share records owned by sales team A with Sales team B?
- A. Owner based sharing
- B. Criteria based sharing
- C. Use Manual sharing
- D. Hierarchical sharing
Answer: C
Explanation:
Explanation
Manual sharing allows record owners to share individual records with other users or groups. This is useful when one-off sharing is needed for a specific situation. Hierarchical sharing, criteria-based sharing and owner-based sharing are not suitable for this scenario because they are based on predefined rules or roles that do not match the requirement. References:
https://help.salesforce.com/s/articleView?id=sf.sharing_overview.htm&type=5
NEW QUESTION # 87
Sales raps at Ursa Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals.
What should the administrator and close more deals.
- A. Einstein Activity Capture
- B. Einstein Opportunity Scoring
- C. Einstein Search Personalization
- D. Einstein Lead Scoring
Answer: B
Explanation:
Explanation
Einstein Opportunity Scoring is a feature that helps sales reps prioritize and close more deals by assigning each opportunity a score from 1 to 99 based on how likely it is to be won. The score is calculated using artificial intelligence and machine learning based on historical data and patterns from similar opportunities.
Sales reps can use the score to focus on high-value opportunities and take actions to improve low-scoring ones. References: https://help.salesforce.com/s/articleView?id=sf.einstein_sales_oppty_scoring.htm&type=5
NEW QUESTION # 88
What data loss considerations should an administrator keep in mind when changing a custom field type from Text to Picklist?
Choose 2 answers
- A. There will be no data loss with use of a global value set.
- B. Any list view based on the custom field is deleted.
- C. Assignment and escalation rules may be affected.
- D. Auto updates will be made to Visualforce references to prevent data loss.
Answer: B,C
Explanation:
Explanation
Two data loss considerations when changing a custom field type from Text to Picklist are:
Assignment and escalation rules may be affected, because the values in the picklist may not match the values that were previously entered in the text field, and the rules may not trigger as expected.
Any list view based on the custom field is deleted, because the filter criteria for the list view may not be valid for the new field type, and the list view cannot be displayed. There will be no data loss with use of a global value set or auto updates to Visualforce references, because these are not related to changing a custom field type from Text to Picklist. References:
https://help.salesforce.com/s/articleView?id=sf.fields_changing_type_considerations.htm&type=5
NEW QUESTION # 89
The DreamHouse Realty team has a master-detail relationship set up with open house as the parent object and visitors as the child object.
What type of field should the administrator add to the open house object to track number of visitors?
- A. Cross-object formula field
- B. Multi-select Picklist
- C. Roll-up Summary.
- D. Indirect lookup
Answer: C
Explanation:
Explanation
A roll-up summary field is a type of field that calculates values from related records, such as the count of child records or the sum of a field on child records. In this case, the administrator can add a roll-up summary field to the open house object to track the number of visitors by counting the child records on the visitors object.
References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&type=5
NEW QUESTION # 90
An administrator at Cloud Kicks has a flow in production that is supposed to create new records.
However, no new records are being created.
What could the issue be?
- A. The flow is read only.
- B. The flow URL is deactivated.
- C. The flow is inactive.
- D. The flow trigger is missing.
Answer: C
Explanation:
Explanation
A flow can be active or inactive depending on whether you want it to run or not. An inactive flow cannot be run by users or processes until you activate it. If a flow in production is supposed to create new records but it is not doing so, it could be because the flow is inactive and needs to be activated. References:
https://help.salesforce.com/s/articleView?id=sf.flow_distribute_activate.htm&type=5
NEW QUESTION # 91
The administrator at Clod Kicks updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report, They want to reference fields from the associated contact record.
What should the administrator do to pull contact fields into the Custom report?
- A. Configure formula fields on event to populate contact information
- B. Create a new report type with event as the primary object and Contact as a related object.
- C. Edit the custom Event report type and add fields related via lookup.
- D. Use a dashboard with filters to show Event and Contact data as requested.
Answer: C
NEW QUESTION # 92
The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days.
What should an administrator do to accomplish this request?
- A. Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.
- B. Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements.
- C. Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities.
- D. Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.
Answer: D
Explanation:
Explanation
A list view is a feature that allows users to filter and display records based on certain criteria and fields. A Kanban view is a feature that allows users to view records as cards organized by columns that represent stages in a process such as opportunity stages or case statuses. Users can switch between list view and Kanban view by clicking on a toggle button on any object tab that supports Kanban view such as opportunities or cases.
Users can also edit records by dragging and dropping cards from onecolumn to another or by clicking on an inline edit icon on each card. In this case, the administrator can create a list view on the opportunity object that filters opportunities by expected close date in the next 90 days; and recommend users switch the view to Kanban to edit opportunities by drag and drop. References:
https://help.salesforce.com/s/articleView?id=sf.lex_list_views.htm&type=5https://help.salesforce.com/s/articleV
NEW QUESTION # 93
Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and support users and the partner account layout to the partner management team.
What should the administrator configure to meet this requirement?
- A. Create one record type for customer accounts and one record type for partner accounts.
- B. Add members of the partner management team to the default Account team for the customer accounts.
- C. Use a public group and a criteria-based sharing rule to share customer accounts with the partner team.
- D. Grant create, read, edit and delete access to customer accounts on the partner team profile.
Answer: A
NEW QUESTION # 94
An administrator at Ursa Major Solar just learned about the AppExchange and how helpful it can be to the company's business.
Which two actions can be accomplished via the AppExchange?
'Choose 2 answers
- A. Find certified developers and consultants.
- B. Install industry-specific solution templates.
- C. Download standard Lightning components.
- D. Download the Dataloader data tool.
Answer: A,B
Explanation:
Explanation
The AppExchange is an online marketplace where customers can find apps, components, consultants, developers, and more to extend Salesforce functionality or solve specific business challenges. Some of the actions that can be accomplished via AppExchange are finding certified developers and consultants who can help with custom development or implementation projects; installing industry-specific solution templates that provide preconfigured apps, dashboards, reports etc., for various industries such as manufacturing or healthcare; downloading free tools or components that enhance productivity or user experience; browsing reviews or ratings from other customers who have used certain products or services; etc.
References:https://appexchange.salesforce.com/
NEW QUESTION # 95
Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage.
Which three options should the administrator use to address this need?
Choose Three answers
- A. Use Validation Rules.
- B. Mark fields required on the page layout.
- C. Configure Opportunity Path.
- D. Enable guided selling.
- E. Use Flow to mark fields required.
Answer: A,C,E
NEW QUESTION # 96
DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request?
Choose 2 answers
- A. Web-to-Case
- B. Case Escalation
- C. Case Queues
- D. Email-to-Case
Answer: A,D
NEW QUESTION # 97
What will happen to the Chatter post in this situation?
- A. The pending Chatter post will be canceled.
- B. The pending Chatter post will be sent on the 10th of the month
- C. The pending Chatter post will be will be paused.
- D. The pending Chatter post will be sent in 30 days.
Answer: D
NEW QUESTION # 98
An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement?
- A. Territory Management
- B. Escalation Rules
- C. Omni-Channel
- D. Knowledge Management.
Answer: C
Explanation:
Explanation
To assign agent capacity and skill set, the administrator should enable Omni-Channel, which is a feature that allows agents to work on multiple cases or chats at once based on their availability and expertise.
Omni-Channel can route work items to agents based on their predefined capacity and skills, ensuring that they are working on the right tasks at the right time. Knowledge Management, Escalation Rules, and Territory Management are not related to agent capacity and skill set.
References:https://help.salesforce.com/s/articleView?id=sf.omnichannel_overview.htm&type=5
NEW QUESTION # 99
An administrator needs to create a one-to-many relationship between two objects with limited access to child records.
What type of field should the administrator use?
- A. Cross Object formula
- B. Master-detail field
- C. Roll-up summary
- D. Lookup field
Answer: D
Explanation:
Explanation
A lookup field is a type of field that creates a relationship between two objects and allows users to select a record from one object as a value for another object. A lookup relationship creates a one-to-many relationship between two objects, where each parent record can have many child records but each child record can have only one parent record. A lookup relationship also allows limited access to child records, meaning that users can see only those child records that they have access to based on their profile permissions and sharing settings. References: https://help.salesforce.com/s/articleView?id=sf.relationships_lookup.htm&type=5
NEW QUESTION # 100
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