Free ADX-271 braindumps download (ADX-271 exam dumps Free Updated Jul 30, 2023)
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NEW QUESTION # 72
Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions by chatting with an agent while browsing the Experience site.
How should an administrator embed the chat window in an Experience site?
- A. Create an Embedded Service quick action.
- B. Add the Embedded Service component to Builder pages.
- C. Configure the Embedded Service connector.
- D. Create a custom component using the Embedded Service API.
Answer: B
NEW QUESTION # 73
The Universal Containers marketing department has approved a digital experience concept. The CTO has specified that all pages must always load within two seconds and be supported by older browsers.
What underlying Community infrastructure should the Community Cloud consultant utilise to build the Community?
Select one or more of the following:
- A. Lightning Community
- B. Koa or Kokua Community template
- C. Tabs + Visualforce Community
- D. Salesforce Sites
Answer: C
NEW QUESTION # 74
What do you recommend? Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager & Community Builder) from a Mobile Device.
- A. Navigate to the community URL and append /manage/one. app and you will be able to login to the mobile community management site
- B. Wendy should download the Salesforce1 app and access the Community Manager through the Salesforce1 switcher.
- C. Wendy should access Community Manager and Community Builder via a Desktop browser only.
- D. Wendy should download the OneCommunity Manager app where she will be able to make limited administrative changes to the Community.
Answer: C
NEW QUESTION # 75
Universal Containers needs to allow customers to self-register for their Community for customers. Existing contacts must be given Community access without creating duplicate contacts.
How should a Salesforce Admin perform this task?
- A. Customise the CommunitiesSelfregcontroller Apex controller to identify duplicates and show an error message during registration.
- B. Uncheck the option Allow Duplicates in Salesforce in Community Management.
- C. Develop a batch process that will delete duplicate contacts in the Community and reassign users to existing contacts.
- D. Create a validation rule to prevent duplicates and show an error message.
Answer: A
NEW QUESTION # 76
A coffee Company has created a Knowledge Base around its products and their usage. Prospective customers need to search for products and view community discussions. Current customers should be able to register and discuss the products they purchased. The coffee company will use the Asset object to track registered products.
How should the coffee company's administrator meet these requirements?
- A. Create a public community for the Knowledge Base, and let current customers sign in to register products
- B. Create a private community for the Knowledge Base, and let all customers register themselves
- C. Create a public community for the Knowledge Base, and let current customers register products
- D. Create a public community for the Knowledge Base, and let current customers register products in private community
Answer: C
NEW QUESTION # 77
Ursa Major Solar would like the navigation menu in the customer portal to be vertical.
Which two options make this possible?
Choose 2 answers
- A. Write custom code
- B. Download an app from AppExchange
- C. Edit the default navigation
- D. Fix the header's Position.
Answer: A,B
NEW QUESTION # 78
Universal Containers needs to create a Community that meets the following requirements:
- Self-Service Support Community, in which customer and partner users are community members
- Partner users help Universal Containers by adding or resolving cases for their customers within the Community
- Partner users need access to some standard objects except Leads, Campaigns and Opportunity Objects
- Partners use Chatter and the Case Feed to communicate with the Universal Containers team and customers Which licence type should a Salesforce Administrator use for these Partner users?
Select one or more of the following:
- A. Employee Community licence
- B. Partner Community licence
- C. Customer Community licence
- D. Customer Community Plus licence
Answer: B
NEW QUESTION # 79
Universal Containers needs to create a Support Community with the following requirements:
* Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.
* A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.
* Customer users must be able to collaborate with all Community users.
What two things should a Salesforce Admin do to accomplish this? (Choose two.)
- A. Set up Delegated Admin access for customer users.
- B. Select the Community User Visibility checkbox.
- C. Enable Super User access for customer users.
- D. Create a Sharing Set on the Case object.
Answer: B,C
NEW QUESTION # 80
Universal Containers needs to enable public access to a Community. How should a Salesforce Admin fulfil this requirement?
Select one or more of the following:
- A. Enable "Give access to public API requests on Chatter"
- B. Update the setting to Public Visibility for all Community pages
- C. Enable the "Public can access the community" checkbox
- D. Update the setting to "Allow access without login"
Answer: A
NEW QUESTION # 81
What are the two most efficient ways for the Salesforce Admin to fulfill the following requirements?
Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers. Universal Containers has the following requirements for their partner account:
* 120,00 partner accounts
* Minimize the number of partner account roles
* Partner account is made up of sales employees and sales managers
* Sales employees only have access to their data
* Sales managers have access to all sales employees data
- A. Set up partner accounts with one role.
- B. Set up partner accounts with two roles.
- C. Use sharing rules to grant sales managers access to sales employees data.
- D. Make the sales manager the Super User on the partner account.
Answer: B,D
NEW QUESTION # 82
Northern Trail Outfitters wants to add a background image to a record list of products in its digital experience.
How should an administrator accomplish this?
- A. Use a Flexible page layout.
- B. Use an HTML component
- C. Build a custom Lightning component.
- D. Create CMS items.
Answer: A
NEW QUESTION # 83
Universal Containers recently rolled out a Community to its partners.
The internal sales team has the following requirements:
* Ability to support the addition of 50 new partners every month.
* Ability to pass leads to the partners.
* Continue to have access to the leads after transfer to a partner.
* Access to the Opportunity when the partner converts the lead.
* Leads should be visible to only the partner who is working on the lead.
Which sharing option should the Salesforce Administrator choose to meet the requirement for internal users?
- A. Set OWD (Organization-Wide Default) to Private, create a sharing rule for Leads and Opportunities, and implement the Lead Inbox component.
- B. Create Lead and Opportunity Sharing Rules that share those records to a public group of partner users.
- C. Use Sharing Sets to share Leads and Opportunities so internal users can automatically access those records.
- D. Allow partner users to manually share the Leads and Opportunities with internal users.
Answer: A
NEW QUESTION # 84
Cloud Kicks has recently rolled out a new Experience Cloud site for its customers. The site has been activated and the contacts have been enabled as customer users. However, none of the users received their login credentials in an email.
What caused this issue?
- A. The roles were not enabled for the users.
- B. The welcome emails were not enabled for the site.
- C. The sender's email address was changed and not verified.
- D. The sender's email address was changed while it was pending verification.
Answer: B
NEW QUESTION # 85
A consultant is setting up an experience for a client in a new org. The client insists on using standard profiles for external users.
Which step is required in order to use standard profiles in an experience?
- A. Create a permission set with '' Allow standard external profiles' check assign to all external users.
- B. Allow using standard external profiles for self-registration, user creation, and logging'' must be enabled.
- C. Customer Community Plus Login Experience license need to be used.
- D. Ensure the standard profile have Allow using standard external profiles for self-registration, user creation, and login' set to True.
Answer: B
NEW QUESTION # 86
The product marketing team is revising its product data sheets and FAQ documentation to support major upgrades across the product line. Preliminary analysis shows the new articles have fewer views in the Partner and Customer Communities than expected.
What are three ways to increase the visibility of these Knowledge articles? (Choose three.)
- A. Make sure that the right fields in the Knowledge object are indexed to improve results in the Universal Search component.
- B. Create a new navigational topic for "New Products" and make sure the new articles are assigned to that topic.
- C. Use the Featured Topics component to promote the topics related to these new articles.
- D. Use the Recommendations component to promote specific articles to defined groups of users (Channels).
- E. Place hotlink URLs to these topics in the header component.
Answer: B,C,D
NEW QUESTION # 87
It's been a long and exciting week of developing your new Customer Community, so exciting in fact you just removed the Administrator profile from the Selected Community Profiles and can no longer access the Community. What should you do next?
- A. Disable the community and reactivate it as this automatically adds the Administrator Profile
- B. Go into Setup >> Community Settings and Select >> Apply default access settings
- C. Perform Community Membership updates using the API
- D. Create a case with Salesforce support
Answer: C
NEW QUESTION # 88
Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an Experience Cloud site to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customers to be able to use CK's self-service site so they can have a more integrated experience.
What should an Experience Cloud consultant recommend so that UC's can log in to CK;s site?
- A. Create separate user account for UC customer in CK's Experience Cloud site, since SSO cannot be established between two Experience Cloud sites.
- B. Use a third-party identity provider to establish SSO between the two Experience Cloud sites, since Salesforce can only be used as a service provider.
- C. Establish SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service.
- D. Create custom Apex handlers using login method from site class to sign in users from one community to the other.
Answer: C
NEW QUESTION # 89
Universal Containers wish to set up an easy to configure and maintain App Launcher with Single Sign On Capabilities. Which Salesforce Community template would you recommended to best achieve this?
- A. Napili
- B. Aloha
- C. Koa
- D. None of the above
- E. Kokua
Answer: B
NEW QUESTION # 90
Northern Trail Qutfitters would like to display a different Hero component on the Home page for United States and EMEA.
How should an administrator accomplish this?
- A. Create a page variation for EMEA, configure the Theme, and include a different Hero component.
- B. Use the same page variation for EMEA, include multiple Hero components, and target each , component.
- C. Use the same page variation for EMEA and include multiple targeted HTML components.
- D. Create a page variation for EMEA, configure the flexible page layout, and include a different Hero component.
Answer: B
NEW QUESTION # 91
Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?
- A. Set the Number of Articles property inside the Page Editor
- B. Add the Top Articles component inside the Community Builder
- C. Make sure Top Articles for Topics is enabled in Community Management
- D. Update Knowledge Settings inside Setup
Answer: A
NEW QUESTION # 92
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