[Mar-2024] ITIL-4-Foundation PDF Dumps Are Helpful To produce Your Dreams Correct QA's
New ITIL-4-Foundation exam Free Sample Questions to Practice
ITIL, or Information Technology Infrastructure Library, is a framework designed to provide guidance for IT service management. It is widely recognized as the industry standard for IT service management, with over 2 million IT professionals certified in ITIL worldwide. The ITIL 4 Foundation Exam is the entry-level certification in ITIL 4, the latest version of the ITIL framework.
NEW QUESTION # 244
Which statement about the 'continual improvement' practice is CORRECT?
- A. Continual improvement participation should be limited to a small dedicated team.
- B. Training should be provided to those involved in continual improvement.
- C. It is the role of senior management to authorize improvement initiatives.
- D. A single continual improvement register should be maintained by senior management.
Answer: B
Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-continual-improvement/
NEW QUESTION # 245
Which practice establishes a channel between the service provider and its users?
- A. Change enablement
- B. Supplier management
- C. Relationship management
- D. Service desk
Answer: D
NEW QUESTION # 246
Which practice has a purpose to support the quality of the service by handling all agreed user initiated service
requests?
- A. Service desk
- B. Change control
- C. Service request management
- D. IT asset management
Answer: C
NEW QUESTION # 247
Which statement about output is correct?
- A. They consist of several outcomes.
- B. They capture customer demand for services
- C. They contribute to the achievement of outcomes
- D. They describes how the service performs.
Answer: C
NEW QUESTION # 248
Which statement about IT service management is CORRECT?
D18912E1457D5D1DDCBD40AB3BF70D5D
- A. It is performed by the service desk using a mix of people, process and technology
- B. It is performed by customers using a mix of IT systems, services and processes
- C. It is performed by IT service providers using a mix of suppliers and their products
- D. It is performed by IT service providers using a mix of people, process and technology
Answer: D
NEW QUESTION # 249
Which practice includes management of workarounds and known errors?
- A. Monitoring and event management
- B. Incident management
- C. Service configuration management
- D. Problem management
Answer: D
NEW QUESTION # 250
What do customer perceptions and business outcomes help to define?
- A. The value of a service
- B. The total cost of a service
- C. Service metrics
- D. Key performance indicators (KPIs)
Answer: A
NEW QUESTION # 251
Which statement about emergency changes is CORRECT?
- A. Emergency changes must be fully documented before authorization and implementation
- B. Emergency changes should be authorized and implemented as service requests
- C. The testing of emergency can be eliminated in order to implement the change quickly
- D. The assessment and authorization of emergency changes is expedited to ensure they can be implemented
quickly
Answer: D
NEW QUESTION # 252
Which Guiding principle says that it is not usually necessary to build something new?
- A. start where you are
- B. Think and work holistically
- C. Focus on value
- D. Progress iteratively with feedback
Answer: A
NEW QUESTION # 253
Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?
- A. Monitoring and event management
- B. Service level management
- C. Relationship management
- D. Service desk
Answer: D
NEW QUESTION # 254
Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?
- A. Change enablement
- B. Service desk
- C. Supplier management
- D. Relationship management
Answer: D
NEW QUESTION # 255
What term is used to describe the functionality of a service?
- A. Output
- B. Warranty
- C. Utility
- D. Outcome
Answer: C
Explanation:
Utility is defined as "the functionality offered by a product or service to meet a particular need"2. Utility can be summarized as "what the service does" and can be used to determine whether a service is able to meet its intended outcomes1.
NEW QUESTION # 256
Which is part of the value proposition of a service?
- A. Costs removed from the consumer by the service
- B. Costs imposed on the consumer by the service
- C. Risks imposed on the consumer by the service
- D. Outputs of the service received by the consumer
Answer: A
Explanation:
Explanation
Costs are the amount of money spent on a specific activity or resource. From the service consumer's perspective, there are two types of cost involved in service relationships:
Costs removed from the consumer by the service (a part of the value proposition). For example, for a car sharing service, the customer does not pay for the actual cost of purchasing the car.
https://www.bmc.com/blogs/itil-key-concepts-service-management/
NEW QUESTION # 257
Identify the missing word in the following sentences.
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.
- A. warranty
- B. outputs
- C. utility
- D. outcomes
Answer: D
NEW QUESTION # 258
What is the expected outcome from using a service value chain?
- A. Value realization
- B. Service value streams
- C. The application of practices
- D. Customer engagement
Answer: A
NEW QUESTION # 259
Which guiding principle recommends assessing the current state and deciding what can be reused?
- A. Focus on value
- B. Start where you are
- C. Progress iteratively with feedback
- D. Collaborate and promote visibility
Answer: B
NEW QUESTION # 260
......
Cover ITIL-4-Foundation Exam Questions Make Sure You 100% Pass: https://www.actualtests4sure.com/ITIL-4-Foundation-test-questions.html
ITIL-4-Foundation dumps Accurate Questions and Answers with Free: https://drive.google.com/open?id=1feS7OiG0iQoOsyW-i8U-t2V8nP34uAUp
