[Oct-2021] CIS-SM Pre-Exam Practice Tests | Exam Questions and Answers for ServiceNow Certification Study Guide
Certified Implementation Specialist - Service Mapping Certification Sample Questions
NEW QUESTION 19
Assuming the Apache Web Server Identification Rule (CI Identifier) is configured as shown with the following Criterion attributes:
Class
Configuration file
Version
Yesterday, an Apache Web Server CI was discovered as part of Service Mapping. Today, the application owner upgraded the Apache Web Server to a different version and reran discovery of the service. What will happen in the CMDB?
- A. The existing Apache Web Server CI will be reconciled with the upgraded Apache Web Server CI and its version will be updated.
- B. The Apache Web Server CI will be reclassified as a Web Server CI.
- C. A new Apache Web Server CI is created.
- D. A duplication error will occur.
Answer: A
NEW QUESTION 20
Which of the following reasons would a prospect consider purchasing ServiceNow Event Management? (Choose three.)
- A. Determine impacted services from a given event/alert.
- B. Automatically generate incidents for certain classes of alerts.
- C. Consolidate events from disparate monitoring tools into a consolidated central system.
- D. Provide state of the art monitoring capabilities across a wide array of different types of infrastructure.
- E. Provide software deployment capabilities to patch problem infrastructure.
Answer: A,C,E
NEW QUESTION 21
When running Service Mapping discovery, which of the following represents the root cause of the error?
"Failed to access target system. Access is denied"
- A. CLI permissions error
- B. Applicative permissions error
- C. Windows authentication error
- D. SSO authentication error
Answer: D
NEW QUESTION 22
Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)
- A. Narrows down possible affected components when a service is impacted.
- B. Helps pinpoint code errors after a faulty application is identified.
- C. Helps reduce the number of unplanned changes in a customer environment.
- D. Quickly identifies any recent incidents that occurred on components of the impacted service.
- E. Quickly identifies any recent changes performed on components of the impacted service.
Answer: B,C,E
NEW QUESTION 23
Which one of the following best represents the breadth of types of Configuration Items (CIs) discovered by running Service Mapping?
- A. Physical Components, Logical Components, Certificates
- B. Hardware, Licenses, CI Relationships
- C. Applications, Licenses, IP Addresses
- D. Cloud Services, Applications, CI Relationships
- E. Hardware, Installed Software, Network Gear
Answer: C
NEW QUESTION 24
In Service Mapping, which one of the following must be available or created in advance, in order to be able to create a Discovery Pattern?
- A. Identification Rule
- B. CI Type/Table
- C. Application Service
- D. Process Classifier
Answer: B
NEW QUESTION 25
Which one of the following statements best explains the following URL: Error! Hyperlink reference not valid.
SaCmdManager.do?ip=198.51.100.66?
- A. The user is starting the Command Line Console and is able to send commands to the host 198.51.100.66.
- B. The user is starting the Command Line Console and explicitly directs Service Mapping to use the MID Server 198.51.100.66 to execute commands.
- C. This is not a valid URL for Service Mapping.
- D. The user is starting the Command Line Console and is able to send commands against the ServiceNow instance at 198.51.100.66.
Answer: D
NEW QUESTION 26
Given the CMDB class structure shown, which types of Configuration Items (CIs) will be included in a report run against the Server [cmdb_ci_server] table?
- A. CIs defined directly in Server [cmdb_ci_server] table and all child classes
- B. CIs defined directly in the Server [cmdb_ci_server] table
- C. CIs defined directly in Server [cmdb_ci_server] table and all parent classes
Answer: B
NEW QUESTION 27
In Service Mapping, which one of the following best describes the process of discovery after an Entry Point is configured?
- A. For each pattern that supports the Entry Point Type, run Identification Sections until one finishes successfully and then run Extensions Sections until one finishes successfully.
- B. For each pattern that supports the Entry Point Type, run all the Identification Sections and run all Extension Sections.
- C. For each pattern that supports the Entry Point Type, run all the Identification Sections that finish successfully and then run each Extension Section for the pattern.
- D. For each pattern that supports the Entry Point Type, run Identification Sections until one finishes successfully and then run all Extension Sections for the pattern.
Answer: A
NEW QUESTION 28
Which one of the following can be used to enable patterns to search for additional attributes and modify discovery logic defined in an Identification Section without modifying the baseline pattern and potentially impacting upgrades?
- A. Add step(s) to the pattern's Update Set.
- B. Add step(s) to the pattern's Connection Section.
- C. Add step(s) to the pattern's Identification Section.
- D. Add step(s) directly to the NDL code.
- E. Add step(s) to the pattern's Extension Section.
Answer: E
NEW QUESTION 29
In Service Mapping, which one of the following best describes the process of discovery after an Entry Point is configured?
- A. For each pattern that supports the Entry Point Type, run identification Sections until one finishes successfully and then run Connection Sections until one finishes successfully.
- B. For each pattern that supports the Entry Point Type, run all the Identification Sections and run all Connection Sections.
- C. For each pattern that supports the Entry Point Type, run identification Sections until one finishes successfully and then run each Connection Section for the pattern.
- D. For each pattern that supports the Entry Point Type, run all the identification Sections that finish successfully and then run each Connection Section for the pattern.
Answer: C
NEW QUESTION 30
Which one of the following best describes the process that Service Mapping uses to run a command on a target device?
- A. The MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.
- B. Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance.
- C. Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server.
- D. Service Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.
Answer: A
NEW QUESTION 31
In ServiceNow Discovery, which one of the following phases is the server RAM value discovered?
- A. Port scan
- B. Identification and Exploration
- C. Classification and Identification
- D. Classification
Answer: C
NEW QUESTION 32
In Pattern Designer, which one of the following best describes the Create Connection step?
- A. Provides information about relationships between the host and installed software
- B. Provides information about integrations to the host
- C. Provides information about relationships between cluster members
- D. Provides information about outbound connections to other CIs
Answer: D
NEW QUESTION 33
Which of the following are created automatically when using the map option Create pattern from generic application?
- A. CI Type/Class, Process Classifier, Identification Rule
- B. Identification Rule, CI Class/Class, Identification Section
Section: (none)
Explanation - C. Process Classifier, Connection Section, Discovery Pattern
- D. Discovery Pattern, CI Type/Class, Process Classifier
Answer: D
NEW QUESTION 34
To begin the configuration of tag-based services, tag values must be defined where?
- A. Tag catalogs
- B. Tag-based service families
- C. Tag libraries
- D. Tag categories
Answer: D
NEW QUESTION 35
When using the Pattern Designer, a Regular Expression parsing strategy is available from which operation?
- A. Create connection
- B. Set variable
- C. Parse file
- D. Match
Answer: C
NEW QUESTION 36
Which of the following represents the skills needed that a Service Mapping administrator or implementer should have? (Choose four.)
- A. Understanding of XML, Regex, Delimited text, and JSON
- B. Sufficient skills to build an enterprise web site
- C. Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST
- D. Intermediate or above Windows and Unix administration skills
- E. Understanding of relational database theory
- F. Scripting capabilities with respect to Unix and Windows commands
Answer: A,C,D,F
NEW QUESTION 37
Using Pattern Designer, which one of the following Delimited Text Parsing Strategies could be used to parse CO from the string?
Location,Denver,CO
- A. Delimiter of a comma and position 2
- B. Delimiter of Denver and position 2
- C. Delimiter of a comma and position 3
- D. Delimiter of Location, and position 2
Answer: D
NEW QUESTION 38
Which one of the following is a public IP Address?
- A. 225.16.0.5
- B. 192.168.100.100
- C. 10.0.6.8
- D. 172.20.5.9
Answer: B
NEW QUESTION 39
Assuming Reconciliation Rules (Reconciliation Definitions) were configured exactly the same for both Data Sources, ServiceNow and ServiceWatch, for the Application [cmdb_ci_appl] table and the following Data Source Precedence Rules are configured.
Which one of the following is true?
- A. If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.
- B. If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, ServiceNow, an update will be allowed.
- C. If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.
- D. If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, ServiceWatch, an update will be allowed.
Answer: C
NEW QUESTION 40
Which one of the following ECC Queue records contains the XML payload returned from the MID Server that will be processed by the ServiceNow instance?
- A. Output, Ready
- B. Input, Ready
- C. Input, Pending
- D. Output, Pending
Answer: A
NEW QUESTION 41
Which address is required for Service Mapping to discover a Load Balancer that does not previously exist in the CMDB?
- A. MAC address
- B. Management IP address
- C. MIB address
- D. Public IP address
Answer: B
NEW QUESTION 42
Which one of the following represents what the MID stands for in MID Server?
- A. Monitoring, Instrumentation, and Discovery
- B. Management, Instrumentation, and Discovery
- C. Monitoring, Integration, and Discovery
- D. Management, Integration, and Discovery
- E. MID is not an acronym.
Answer: B
NEW QUESTION 43
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