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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. For flow based tasks, which two statement are correct?

A) Flow based tasks should never be used for tasks that require a Retail Visit KPI.
B) A Retail Store KPI is always needed and is passed to the flow in the variable Retail Store KPI.
C) Retail Visit KPIs always need a corresponding Retail Store KPI.
D) Assessment Task IDs and Visit IDs are passed to the flow in a flow task.
E) Retail Store KPIs are not needed, as long as an Assessment Indicator Definition is available within the flow to create the Retail Visit D KPI.

2. Universal Containers (UC) is a Communications Service Provider using Communications Cloud. A member of UC's legacy system IT team has provided a Consultant with an extract of all of the existing products from the legacy system and asked the Consultant to migrate the data to Communications Cloud.
Which two questions should the Consultant ask in this scenario to clarify the data migration strategy?

A) Which of the provided products are still actively sold?
B) Which of the provided products are inactive?
C) Can we rationalize products to a smaller number?
D) Are there customer specific offerings?

3. ABC Telecom uses Communications Cloud while its distributors use their own CRM system. ABC Telecom wants to share product catalog information, including technical descriptions of products from ABC Telecom's Communications Cloud. Distributors can then use this information to set up their own CRM product catalog.
What should a Consultant suggest as a starting point for this integration?

A) Use Object REST APIs to retrieve data from Product2 Object.
B) Use Enterprise Product Catalog REST APIs to retrieve product specifications and product offerings.
C) Use CPQ API getCartProducts to create a cart and retrieve product specifications and product offerings.
D) Use productized TM Forum 620 Catalog Open APIs to retrieve product specifications and product offerings.

4. A B2B telecommunications company uses Communications Cloud to sell technically complex products. Their operations team faced order fallouts due to incorrect configurations of the quotes. At the same time, their sales team said that it takes too much time to educate a new account executive due to the product's complexity, and even after studying, it doesn't prevent mistakes in the quotes.
What two options need to be implemented to improve the current situation?

A) Configure steps in the Order Fulfillment process to guide the product configuration.
B) Implement the Guided Sales using OmniScripts.
C) Create an order validation task in the Order Fulfillment process.
D) Configure Advanced Rules to validate the quote configuration.

5. A B2B communications company routinely manages intricate product configurations with over 1000 line items, leading to notable operational complexities. The company is concerned about the performance and scalability of the solution as the order volume is expected to increase progressively.
Which Salesforce Communications Cloud solution would you recommend to streamline the configure, price, and quote (CPQ) process and address the customer's performance and scalability concerns?

A) Multi-site CPQ
B) Large Account Sales Management
C) Enterprise Sales Management
D) Multiplay Subscription Management

Solutions: