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Last Updated: Sep 08, 2026

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Genesys GCP-GC-IMP Exam Overview:

Certification Vendor:Genesys
Exam Name:Genesys Cloud Certified Professional - Implementation
Exam Number:GCP-GC-IMP
Passing Score:70%
Exam Price:USD 150
Real Exam Qty:60
Exam Format:Multiple response, Multiple choice
Exam Duration:120 minutes
Certificate Validity Period:2 years
Available Languages:English
Related Certifications:Genesys Cloud Certified Professional - Developer
Genesys Cloud Certified Professional - Architect
Genesys Cloud Certified Associate
Sample Questions:Genesys GCP-GC-IMP Sample Questions
Exam Way:Online proctored exam delivered through the Genesys Certification Program.
Pre Condition:Recommended experience implementing and administering Genesys Cloud CX solutions, including telephony, routing, Architect flows, and user management.
Official Syllabus URL:https://www.genesys.com/education/certifications

Genesys GCP-GC-IMP Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Telephony and Infrastructure25%- Number Management
  • 1. Extension Management
  • 2. DID Configuration
- Telephony Configuration
  • 1. Phone Management
  • 2. Trunks and External Connections
  • 3. Sites and Locations
Topic 2: Monitoring, Reporting and Troubleshooting15%- Performance Monitoring
  • 1. Quality Management
  • 2. Analytics and Reporting
- Troubleshooting
  • 1. Routing and Configuration Issues
  • 2. Telephony Diagnostics
Topic 3: Organization Setup and Administration20%- Security Configuration
  • 1. Authentication Methods
  • 2. Access Control
- Initial Configuration
  • 1. Roles and Permissions
  • 2. User Management
  • 3. Organization Settings
Topic 4: Routing and Contact Center Configuration25%- Queue Management
  • 1. Queue Configuration
  • 2. Routing Methods
- Inbound and Outbound Routing
  • 1. Email and Message Routing
  • 2. Call Routing
Topic 5: Architect and Automation15%- Flow Design
  • 1. Inbound Call Flows
  • 2. Reusable Tasks
  • 3. IVR Configuration

Frequently Asked Questions About Genesys Cloud Certified Professional - Implementation

The GCP-GC-IMP exam leads to the GCP-GC certification, a Professional-level credential from Genesys. It validates the skills measured by the Genesys Cloud Certified Professional - Implementation syllabus and is a recognized step for IT professionals building their careers, and it sits alongside related credentials such as Genesys Cloud Certified Associate, Genesys Cloud Certified Professional - Architect, Genesys Cloud Certified Professional - Developer.

The Genesys Cloud Certified Professional - Implementation exam includes 60 questions and gives you 120 minutes to complete them. That works out to a fairly tight pace, so reading each question carefully but decisively matters more than perfectionism. If a question stalls you, flag it and move on; banking the easier points first keeps time pressure from snowballing near the end. Before test day, run at least one full timed session with the Actualtests4sure practice test so the rhythm feels familiar rather than rushed.

You need 70% to pass the GCP-GC-IMP exam, and the official registration fee is USD 150. Keep in mind that a failed attempt means paying the full fee again to retake the exam, so it pays to be honest with yourself before booking a seat. A practical benchmark: work through the 52 practice questions at Actualtests4sure until you can score comfortably above the passing line in timed mode, then schedule your exam.

Recommended experience implementing and administering Genesys Cloud CX solutions, including telephony, routing, Architect flows, and user management. Because Genesys may adjust its policies over time, we recommend confirming the latest requirements on the official exam page (official exam page) before you register.

Yes. Actualtests4sure offers a free PDF demo of the Genesys Cloud Certified Professional - Implementation material, so you can review the question style and answer quality before making a decision. Every purchase also includes 365 days of free updates, and after that period you can extend your updates at a 50% discount, which keeps your preparation current through 2026 and beyond.

If you take the Genesys Cloud Certified Professional - Implementation exam within 60 days of your purchase and do not pass, Actualtests4sure offers a full refund under its Money Back Guarantee. To apply, send a scanned copy of your exam enrollment slip together with your official Score Report in PDF format within 2 days of the exam date, and your claim will be processed within 7 days. The guarantee applies only to the corresponding exam: attempts made within 3 days of purchase, exams downloaded but never actually taken, free materials, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not take a refund, you can exchange your product for two additional exam preparation products of equal value and keep the update service on your original purchase. Delivery itself is instant: your product is available for download right after payment and is also sent to your email within one minute, and if it has not arrived within 2 hours, contact our support team. There is no limit on how many computers you can install it on.

The Genesys Cloud Certified Professional - Implementation syllabus is divided into 5 main domains, including Architect and Automation (15%), Telephony and Infrastructure (25%), Routing and Contact Center Configuration (25%). Each domain carries a different share of the total score, so knowing where the weight sits helps you allocate your study time wisely. You will find the complete, up-to-date outline in the Exam Topics section above.

Genesys Cloud Certified Professional - Implementation Sample Questions:

Question #1

Which statement is true regarding chat rooms in Genesys Cloud?

  • A. Administrators assign people to rooms.
  • B. There is a maximum of 50 users to a room.
  • C. You must have the room_user permission to use rooms.
  • D. Notifications can be turned off per room.
Answer: D
Question #2

You can add more than one outbound route to the contact center.

  • A. True
  • B. False
Answer: A
Question #3

You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

  • A. All participants, except the initiator, must click on the Join button in the chat view.
  • B. Other participants must also click on the Open video call icon.
  • C. All participants must click on the Join button in the video chat view.
  • D. Participants automatically placed in the video chat when clicking on the chat room.
Answer: C
Question #4

Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

  • A. Calling
  • B. Outbound
  • C. Availability
  • D. SIP Access Control
Answer: D
Question #5

Which button would you click to mute yourself when on a call?

  • A. Microphone
  • B. Drop-down arrow
  • C. Dialpad
  • D. Phone with down arrow
  • E. Vertical bars
Answer: A
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