Pass the actual test with the help of ITIL-4-BRM study guide
Last Updated: Sep 15, 2026
No. of Questions: 42 Questions & Answers with Testing Engine
Download Limit: Unlimited
Help you pass test with Actualtests4sure updated ITIL-4-BRM Actual Test Questions at first time. All exam materials of Peoplecert ITIL-4-BRM test questions are with validity and reliability, compiled and edited by the experienced experts team, which can help you prepare and attend exam casually and then pass the Peoplecert ITIL-4-BRM test surely.
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Failing ITIL-4-BRM means paying the registration fee all over again, which makes thorough preparation the cheaper option. The Peoplecert ITIL 4 Specialist: Business Relationship Management practice questions from Actualtests4sure give you 42 chances to rehearse before the day that counts, so you can walk in ready the first time.
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL® 4 Specialist: Business Relationship Management |
| Exam Number: | ITIL-4-BRM |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional |
| Exam Duration: | 90 minutes |
| Exam Price: | $320 USD |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26 out of 40) |
| Available Languages: | Dutch, English, Czech, Spanish, Portuguese, French, German |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple choice, Closed book |
| Recommended Training: | PeopleCert Accredited Training Providers Official ITIL 4 BRM Guide |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | Peoplecert ITIL-4-BRM Sample Questions |
| Exam Way: | Online proctored or Onsite at authorized test centers |
| Pre Condition: | Recommended: ITIL 4 Foundation certification; no mandatory prerequisites |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil4-brm-3549 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Strategic and Operational Stakeholder Engagement | 20% | - Aligning expectations and co-creating value - Stakeholder identification and prioritization - Engagement strategies for strategic and operational levels |
| Topic 2: Relationship Models and Value Co-Creation | 25% | - Collaboration and partnership development - Value delivery and improvement mechanisms - Service relationship frameworks and models |
| Topic 3: Capability Assessment using ITIL Maturity Model | 15% | - Gap analysis and improvement planning - Maturity levels and assessment criteria - Developing and maturing BRM practice |
| Topic 4: Roles, Responsibilities and Capability Building | 20% | - Organizational structures and capabilities - BRM roles, skills and accountabilities - Integration with service value streams and practices |
| Topic 5: Performance Measurement and Success Factors | 20% | - Reporting and continuous improvement - Key metrics and KPIs for relationship management - Success factors and critical capabilities |
The ITIL-4-BRM exam leads to the ITIL 4 Specialist: Business Relationship Management certification, a Specialist-level credential from Peoplecert. It validates the skills measured by the Peoplecert ITIL 4 Specialist: Business Relationship Management syllabus and is a recognized step for IT professionals building their careers, and it sits alongside related credentials such as ITIL 4 Managing Professional, ITIL 4 Strategic Leader.
The Peoplecert ITIL 4 Specialist: Business Relationship Management exam includes 40 questions and gives you 90 minutes to complete them. That works out to a fairly tight pace, so reading each question carefully but decisively matters more than perfectionism. If a question stalls you, flag it and move on; banking the easier points first keeps time pressure from snowballing near the end. Before test day, run at least one full timed session with the Actualtests4sure practice test so the rhythm feels familiar rather than rushed.
You need 65% (26 out of 40) to pass the ITIL-4-BRM exam, and the official registration fee is $320 USD. Keep in mind that a failed attempt means paying the full fee again to retake the exam, so it pays to be honest with yourself before booking a seat. A practical benchmark: work through the 42 practice questions at Actualtests4sure until you can score comfortably above the passing line in timed mode, then schedule your exam.
Recommended: ITIL 4 Foundation certification; no mandatory prerequisites Because Peoplecert may adjust its policies over time, we recommend confirming the latest requirements on the official exam page (official exam page) before you register.
You can sign up for the Peoplecert ITIL 4 Specialist: Business Relationship Management exam through any of the official registration channels below:
As for how the exam is delivered: Online proctored or Onsite at authorized test centers.
Peoplecert suggests the following training options for candidates preparing for Peoplecert ITIL 4 Specialist: Business Relationship Management:
Formal training is a solid foundation, and pairing it with the 42 practice questions from Actualtests4sure helps you turn that knowledge into exam-day confidence.
Yes. Actualtests4sure offers a free PDF demo of the Peoplecert ITIL 4 Specialist: Business Relationship Management material, so you can review the question style and answer quality before making a decision. Every purchase also includes 365 days of free updates, and after that period you can extend your updates at a 50% discount, which keeps your preparation current through 2026 and beyond.
If you take the Peoplecert ITIL 4 Specialist: Business Relationship Management exam within 60 days of your purchase and do not pass, Actualtests4sure offers a full refund under its Money Back Guarantee. To apply, send a scanned copy of your exam enrollment slip together with your official Score Report in PDF format within 2 days of the exam date, and your claim will be processed within 7 days. The guarantee applies only to the corresponding exam: attempts made within 3 days of purchase, exams downloaded but never actually taken, free materials, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not take a refund, you can exchange your product for two additional exam preparation products of equal value and keep the update service on your original purchase. Delivery itself is instant: your product is available for download right after payment and is also sent to your email within one minute, and if it has not arrived within 2 hours, contact our support team. There is no limit on how many computers you can install it on.
The Peoplecert ITIL 4 Specialist: Business Relationship Management syllabus is divided into 5 main domains, including Capability Assessment using ITIL Maturity Model (15%), Performance Measurement and Success Factors (20%), Roles, Responsibilities and Capability Building (20%). Each domain carries a different share of the total score, so knowing where the weight sits helps you allocate your study time wisely. You will find the complete, up-to-date outline in the Exam Topics section above.
Which is an example of 'Analysing the Voice of the customer'?
Correct Answer: A 🗳️
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In the context of a cooperative relationship, which would NOT be a role of business relationship management?
Correct Answer: A 🗳️
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Which statement about the relationship between the capability criteria and the four dimensions of service management is CORRECT?
Correct Answer: C 🗳️
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What is an output of the 'managing business relationship journeys' process?
Correct Answer: A 🗳️
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Which TWO statements about BRM and third-party services are CORRECT?
1. BRM does not focus on suppliers as they never interact directly with the organization's users
2. BRM ensures that, where appropriate, suppliers follow a service provider's BRM approach
3. BRM is not directly involved in and does not need to understand supplier services
4. BRM needs to understand dependencies on supplier services as they influence user experience
Correct Answer: B 🗳️
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