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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization has identified a workaround for dealing with a recurring incident. As this workaround involves a sequence of manual steps, the incident is still causing more impact than is acceptable.
Which should the 'problem management' practice MOST LIKELY recommend to minimize business disruption?

A) Use AI Ops to detect the incident more quickly
B) Automate the workaround and deliver via self-help
C) Categorize the permanent fix as high-risk technical debt
D) Use ChatOps to escalate the incident more quickly

2. An organization has begun using its knowledge management system to store virtual server configuration files. It has also adapted its 'change enablement' and 'deployment management' practices to use infrastructure as code.
Which high-velocity IT objective is BEST supported by this?

A) Fast development
B) Co-created value
C) Assured conformance
D) Valuable investments

3. The governing body of an organization wishes to establish how much risk the organization is willing to accept in pursuit of its digital objectives.
What is this called?

A) Risk mitigation
B) Risk register
C) Risk appetite
D) Residual risk

4. A provider has researched a market opportunity, created an initial product concept, built a pilot version, and gathered feedback from early adopters.
Which stage of the digital product lifecycle is the provider MOST clearly operating in?

A) Retire
B) Obtain/build
C) Support
D) Engage

5. A development team has too much work in progress. Features are started quickly, but many remain unfinished for long periods, causing delays and confusion.
Which technique would BEST help the team improve flow?

A) Chaos engineering
B) Shift-left testing
C) Kanban
D) Service level management

Solutions: